Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
\n\nAnd, we strongly believe that our Team Members are more than just “employees”.
\n\nThrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.
\n\nGo Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
\n\nJoin us now and enjoy the Hilton experience for yourself.
\n\nHilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
\n\nAnd, we strongly believe that our Team Members are more than just “employees”.
\n\nThrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.
\n\nGo Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
\n\nJoin us now and enjoy the Hilton experience for yourself.
\n\nA Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.
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\nWhat will I be doing?
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
\n\n\n\tProcess all incoming and outgoing calls accurately and courteously\n\tRecords and controls accurately wake up calls\n\tPages guests in co-operation with concerned departments\n\tAssists guests with international calls and directory queries\n\tCalls guests by name whenever possible\n\tPages staff member when requested\n\tAbides by principles of guest privacy\n\tHandles guests' needs or requests and reports complaints to the Magic Supervisor\n\tReport on logbook daily\n\tBill call costs\n\tAware of local telephone listings and frequently dialed numbers\n\tAdvises defects on switchboard equipment to Supervisor\n\tAttends to all guest queries and requests promptly\n\tMaintains detailed knowledge of the Hotel's fire, life and safety system\n\tMaintain Hotel Information\n\tProvide secretarial services for guests\n\tEfficient in the use of all business center equipment\n\tUpdate traffic sheets accurately\n\tHandle complaints promptly and follow up thoroughly on action taken\n\tPromote in house service and facilities\n\tUpdate airline schedules and guides the guest whenever requested\n\tCo-ordinate the reservations of meeting rooms\n\tAdvise to Supervisor all stationary needs in advance\n\tEnsure cleanliness of work area and clean your work area prior to departing\n\tReport daily activities in logbook\n\n\nOccupational Health and Safety Responsibilities:
\n\n\n\tDemonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines\n\tBe familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly\n\tInitiate action to correct a hazardous situation and notify supervisors of potential dangers\n\tLog security incidents and accidents in accordance with hotel requirements\nWhat are we looking for?
\n\nTelephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n\nDrive for Results
\n\n\n\tCompete against a standard of excellence by setting high performance standards and pursuing aggressive goals\n\tStrive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles\n\n\nUnderstanding the Business
\n\n\n\tDemonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information\n\tAdheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies\n\tDemonstrates an understanding of competitors' major strengths and weaknesses\n\tEstablishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations\n\tHas a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable\n\n\nHospitality
\n\n\n\tDemonstrates an understanding of competitors' major strengths and weaknesses\n\tEstablishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations\n\tHas a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable\n\n\nTeamwork:
\n\n\n\tDemonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results\n\tActively participate in wider hotel meetings\n\tInteract with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication\n\n\nAdaptability
\n\n\n\tBe comfortable and effective in an environment of ambiguity or change\n\tBe receptive to new ideas and respond to workplace changes in a flexible and optimistic manner\n\tComplete tasks as directed by Management\n\n\nDeveloping Self
\n\n\n\tDevelop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements\n\tSeek feedback on areas of shortfall\n\tMaximize opportunities for self-development\n\n\nReliability
\n\n\n\tEnsure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision\n\tFollow standards, policies and procedures\n\tMeet hotel attendance and grooming standards\n\n\nCultural Awareness
\n\n\n\tUnderstands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.\n\n\n
\nWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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