As a Telephone Operator you are expected to answer hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency.

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What will I be doing?

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As a Telephone Operator you must perform the following tasks to the highest standards:

\n\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nDemonstrate a high level of customer service at all times\nAttend appropriate training courses, when required.\nDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.\nFollow company brand standards\nAssist other departments, as necessary\nAnswer calls originating from external and internal sources.\nDirect caller to appropriate extension or room.\nAssist guests with directions or other required information.\nCommunicate to callers in a clear and concise manner.\nInput/write messages using proper grammar and spelling.\nVerify names and telephone numbers.\n\n

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

\n\nOperate facsimile to send and receive transmissions for guests.\nNotify guests of receipts using computer system.\nCall for repair and technical support of all computers-based PBX equipment.\n

What are we looking for?

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Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious experience in a customer-focused industry\nGood communication skills\nCommitment to delivering a high level of customer service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\nAdditional language ability preferred\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!