Telephone Operator (Part-time) Office/on-site Recruitment # 250221-8700FM-001 Location New Haven, CT Date Opened 2/26/2025 12:00:00 AM Salary $22.26* - $28.19/hour (*New state employees start at the minimum) Job Type Open to the Public Close Date 3/11/2025 11:59:00 PM Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits) + + + + Introduction Are you a skill communicator with a knack for multitasking? Looking for a part-time role where you can make a difference? Join our team as a Telephone Operator and help connect people to the services they need! The State of Connecticu t (https://portal.ct.gov/) Department of Mental Health and Addiction Services ( DMHAS (https://portal.ct.gov/DMHAS/About-DMHAS/Agency/About-DMHAS) ) is looking for a Part-time Telephone Operator (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=8700FM&R1=&R3=) to provide essential communication support. In this role, you will answer and direct calls, assist visitors, and help keep operations running smoothly. If you have strong communication skills and enjoy helping others, apply today! POSITION HIGHLIGHTS: + FACILITY: Connecticut Mental Health Center (CMHC (https://portal.ct.gov/dmhas/cmhc/agency-files/cmhc-home-page) ) + LOCATION: Care Management + ADDRESS: 34 Park Street, New Haven, CT + SCHEDULE: Part-time, First shift, with the following rotating schedule: + Week 1: Saturday & Sunday (8:00 a.m. - 4:00 p.m.) + Week 2: Friday & Tuesday (8:00 a.m. - 4:00 p.m.) + POSITION NUMBER: 140622 WHY THE STATE OF CONNECTICUT: + Explore our comprehensive State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) to see what we offer + Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers. + Enjoy endless opportunities for professional growth and development + Embrace a healthy work/life balance tailored to all employees *Please note benefits may vary for part-time positions DISCOVER THE OPPORTUNITY TO: + Be a key part of a dedicated team ensuring smooth communication and security + Support an agency committed to providing essential services to the community + Help maintain a safe and welcoming environment by monitoring calls, visitors, and after-hours access + Play a vital role in directing urgent calls to the appropriate resources with care and professionalism + Work collaboratively with a team focused on making a meaningful impact. ABOUT US: DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-s ufficiency in those we serve. MORE ABOUT THE FACILITY: CMHC is an urban community mental health center with an exceptional 50-year tradition of serving individuals with serious mental illness and/or addiction. Founded in 1966, CMHC is a partnership between DHMAS and the Yale Department of Psychiatry. CMHC is nationally recognized for its scientific research into the causes and treatment of mental illness and addiction. The Abraham Ribicoff Research Facilities include multiple research programs in a variety of areas. CMHC is also a major training site for individuals pursuing careers in mental health fields including psychiatry, psychology, social work, nursing and pastoral care. Please note: + A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment. + All state employees must adhere to Connecticut’s Policy for a Drug Free Workplace (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://portal.ct.gov/das/-/media/das/statewide-hr/a---z-listing-task-pdfs/drug-free-workplace-policy--february-2016.pdf) . START WITH US. STAY WITH US. GROW WITH US. Selection Plan FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process. BEFORE YOU APPLY: + Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. + Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. + Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. + Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. + Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. + Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. + Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY: + Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). + Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! + Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. + The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. + Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Alyssa Hovanec at Alyssa.Hovanec (Alyssa.Hovanec@ct.gov) @ct.gov. Join the State of Connecticut and take your next career step with confidence! PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and for acting as a receptionist. EXAMPLES OF DUTIES + Serves as a central answering point for incoming calls; + Determines caller's needs and transfers caller to appropriate extension; + Answers telephone inquiries and provides general information regarding activities of the agency; + Receives and announces visitors and directs them to their destinations; + Uses telephone to locate persons; + Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.; + May staff communications center for agency; + May train relief operators; + Performs related duties as required. KNOWLEDGE, SKILL AND ABILITY + Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system; + Skills + interpersonal skills; + oral and written communication skills; + clerical skills; + Ability to + speak clearly and distinctly in accordance with acceptable English usage; + follow written and oral instructions; + utilize computer software. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience. PREFERRED QUALIFICATIONS + Experience in determining and prioritizing emergency and non-emergency situations + Experience demonstrating clear communication calmly and effectively + Experience in handling confidential information + Experience operating communication equipment; including 2-way radios + Experience in performing dispatching and record keeping functions WORKING CONDITIONS Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online