The Inside Sales Account manager will be responsible in managing the accounts assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value. 

We are looking for Inside Sales Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers and assist them to maximise value in relationships and services to achieve their business goals. We’re looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimise global resources.

Key Accountabilities:

Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)Meet Sales Team Objectives including but not limited to the following:Retention activities through working in advanceGenerate Upsell opportunities and convert forecasted pipeline to salesEngage with customers to verify user experience and identify pain pointsDrive conversations based on mutual understanding with customer needs and addressed with value-led proposalsCollaborate with cross functional partners to extend positive customer experienceOther duties maybe assigned

Skills and Behaviors:

At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were usedGreat listener, quick thinker, and the ability to work independently and as a teamBachelor’s degree preferred but not requiredExperience in a corporate / B2B sales environment preferredAble to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaborativelyStrong detail orientation with the ability to follow defined processesStrong time management skillsEnthusiastic and creative with the ability to inspire others and our customers.Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.Good knowledge of Microsoft OfficeExperience in handling CRM tool is a plusEnglish essential and additional languages preferred (Mandarin, Korean, Japanese)

Additional for internal applicants:

Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthMust have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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