JOB DESCRIPTION

Guaranteeing quality, ensuring Health and Safety, mitigating risks, and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society. 
Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark in shaping a world of trust.

 

Job Title

Telesales

N+1 of Job Title

BD Leaders/Manager

Devision

CER

Working location

Vietnam

 

 

Roles & Responsibilities

Sourcing and Identifying Potential Customers. Make phone calls to potential customers to introduce the services of Bureau Veritas Certification. Consult and answer customer questions. Record and manage customer information and constantly update it on the database system. Building relationships with customers based on focusing on customer needs and wants and closing sales. Handle complaints of customers. Coordinate with the Business Development team and other departments to achieve business goals. Support in organizing workshop, fairs, seminar, workshop, commercial event etc…. Report to Supervisor on weekly business progress and results. Follow up for client's confirmation; Collect client's document/ update   Review contracts  Draft, issue contracts  Post schedule: Prepare Document plan ; Schedule plan for employee   Logistics support: Book car/ air ticket/ hotel   Follow to collect Report from sites: Draft report/ Final report/ salary report   Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group’s policies and procedures.

 

Candidate Profile

 

Bachelor’s degree in English, Business Admin or Technical major Experience working as a telesales/admin or other positions related to sales/customer care Experience in achieving business targets by selling over the phone Familiar with related software and telephony system Proficient in communication skills and working with people Calm and able to handle rejection situations Proficient in persuasive negotiation skills, able to handle arising problems and resolve negative complaints Good command of English

 

Future Career Paths

 

Grow up in term of professional knowledge / experience in line with the company’s business growth. Responsible for higher position when appropriated.

 

Technical and professional skills

 

Good command in office software (Outlook, Word, Excel, PowerPoint, …) Fluent in reading, writing & speaking English is preferred Good command in office software (Outlook, Word, Excel, PowerPoint, …) Can work independently under pressure

 

Professional behaviors

 

Understanding company’s business activities. Sensitive to company policies and results driven Exhibits good credibility Entrepreneur/self-starter with good ethical reputation Autonomous, teamwork and team builder. Dynamic, enthusiastic, adaptable, persistent.