At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Description The TeleSitter Observer provides continuous observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at risk behaviors; summons the nursing staff if the patient requires assistance; knowledgeable and supportive of patient and institutional confidentiality and related hospital policies. Demonstrates understanding and proficiency of the use of the AvaSys Telesitter Software Maintains visual observation at all times. Verbally redirects patient over a digital 2-way device, Immediately summons the nursing staff if patient requires assistance Participates in hand-off information/behavior about assigned patients when arriving and at completion of shift Provides patients with explanation as necessary, but does not counsel or provide options. Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others. Demonstrates safe work practices and attitudes; follows safety rules Completes written documentation of patient activity every hour. Maintains records of service calls to Avasys when monitors are not functioning High School Diploma or GED Required Previous direct patient care experience, customer friendly Able to follow detailed written and oral instructions, efficiency in multitasking, basic telephone etiquette, the ability to communicate with patients using microphone and headset Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com