Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

We are seeking a friendly and professional Teller to join our Zanzibar Branch. As a Teller, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.

Process various financial transactions, including deposits, withdrawals, and loan paymentsVerify customer identities and maintain account confidentialityBalance cash drawers and maintain accurate records of all transactionsPromote and cross-sell bank products and services to customersRespond to customer inquiries and resolve issues in a timely mannerComply with all bank policies, procedures, and regulatory requirementsCollaborate with team members to ensure smooth operations and excellent customer experienceAssist with administrative tasks and special projects as needed

Qualifications

Qualifications

Bachelor Degree in Commerce, Finance or equivalentStrong cash handling and basic math skillsProficiency in computer systems and banking softwareExcellent customer service and communication skillsKeen attention to detail and ability to maintain accuracy in all tasksProblem-solving abilities and capacity to work well under pressurePrevious experience in banking or customer service preferredKnowledge of banking products and services is a plusAbility to work flexible hours, including weekends and holidays as requiredFluency in English and Swahili (preferred)

Additional Information

Behavioural Competencies:

Checking ThingsDocumenting FactsExamining InformationFollowing ProceduresInteracting with PeopleInterpreting DataMaking DecisionsManaging TasksMeeting TimescalesProducing OutputTeam WorkingUpholding Standards

Technical Competencies:

Client Relationship ManagementCollaborationContinuous ImprovementCreative Problem SolvingOperations Risk Management