Responsive recruiter Replies within 24 hours Benefits: 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Tuition assistance Vision insurance Teller Services Operations Manager SUMMARY/OBJECTIVE:Under the direction and supervision of the Vice President of Account Services, guides Teller staff in providing quality service to members using the Interactive Teller Machines. Help members conduct transactions and other banking services using established policies and guidelines.

FLSA Classification: Non-Exempt                           Supervisory Responsibilities:  Directly responsible for the department and staff performance.  Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Manages All Teller functions within the My Teller Plus department Serves as a resource to employees for assistance in handling difficult transactions, customer issues and/or other situations Provides training related to job knowledge/activities, systems, equipment, documentation and applicable guidelines, policies and procedures Conduct regular coaching sessions with My Teller Plus team members to review work performance, to provide instruction, guidance and to develop trust and respect Effectively address and document work/behavior/performance issues; consult with Director of Member Experience and/or HR regarding formal disciplinary and/or termination procedures prior to acting.  Ensure the members experience is courteous, attentive and efficient at all times, and all member relations included, but not limited to complaints, concerns, problems, etc. are resolved quickly and efficiently. Proficient in completing Teller transactions in a timely and accurate manner, while exhibiting patience, attention to detail, and in accordance with guidelines and procedures. Proficient in all teller duties related to teller transactions including but limited to, processing deposits, withdrawals and loan payments. Schedule office staff, including PTO and all other time off, to ensure adequate staffing for efficient branch operation. Maintain time cards and time sheets for all My Teller Plus staff. Evaluate the job performance of office staff to ensure quality of work and service to members. Maintain and re-order office equipment and supplies inventory. Monitor office activity, including the number of transactions, volume, employee errors, etc. Assist members in solving account problems. Assist in performing various teller transactions  Coach and develop staff pertaining to job performance. Exercises prudent care when making decisions to benefit members and protect the credit union from loss.  Performs as a leader who interacts with staff and members to ensure fair and unbiased treatment of all.  Ensures application of and compliance with established credit union policies and procedures.  Resolves difficult member issues and exercise authority to make appropriate exceptions to policy and procedure.  Supports the credit union’s vision and philosophy and actively participates in training sessions and special promotions. Seeks out, trains, and mentors’ potential candidates for leadership positions within the credit union. Stays informed of credit union products, services, procedures, new developments, and knowledge of the competition and their products. Understand and is accountable for executing all job functions (and subordinates’ job functions) in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP). Note: Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as civil and criminal penalties.  Ensure that the department follows federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies Other duties as assigned.  Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.  Ability to achieve extraordinary results through effective management of resources, systems, and processes. A Full knowledge of all Credit Union policies and procedures and all branch services and products.   Judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines. Educational equivalent to a four-year high school diploma, post-secondary coursework preferred. Three to four years of supervisory experience in a Credit Union or Banking setting required. A Full working knowledge of PC applications (Word, Excel, MS Outlook).   Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.) Well-developed interpersonal skills required for supervising the My Teller Plus staff and projecting a positive and professional image as a representative of the credit union. May require travel for training as required by the credit union Ability to Work effectively and productively with others, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, recognizes accomplishments of other team members. Demonstrates initiative, self-confidence, resiliency and a willingness to take responsibility for personal actions. Utilizes effective processes to make decisions. Job requires being reliable, responsible and dependable and fulfilling obligations. Ability to achieve extraordinary business results through people, exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, accepts feedback from others, provides vision and inspiration to peers and subordinates, gives appropriate recognition to others, displays passion and optimism, mobilizes others to fulfill the vision. Organizes time and resources to meet deadlines and accomplish all work assignments Demonstrates proficiency, ability, and core competencies as required for the position. Impeccable Business Ethics – Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values. Ability to express ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods. Encourages open communication, confronts difficult situations, maintains objectivity, keeps emotion under control, uses negotiation skills to resolve the conflict. Requires innovative and original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others' attention. Performance Coaching - Defines responsibilities and expectations, sets goals and objectives, gives timely performance feedback, motivates for increased results, recognizes contributions, Encourages training and development.   Education & Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience - Bachelor’s degree (B.A.) from four-year college or university; or four to five years related experience and/or training; or equivalent combination of education and experience. Experience, Skills and Other Requirements: Must possess strong basic math skills, accuracy and attention to detail Must demonstrate an ability to understand and implement changing policies and procedures. Exceptional oral and written communication skills required.  Computer Skills – MS Word, Excel, Outlook, and PowerPoint.  Must possess interpersonal skills including courtesy, tact, and diplomacy as they are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail. Must be familiar with home banking and bill paying services.  Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses and Registrations: Must successfully complete BSA training as required Employee must be bondable (insurable)   WORK ENVIRONMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily in-door office work with quiet to moderate noise level. Occasional work outside the office. Occasional travel for business-related functions. Occasional evening and weekend schedules required.  Position Type/Expected Hours of Work: This is a full-time position.  The Manager is expected to work a minimum of 40 hours per week.  The MTP team hours have been expanded and some come in as early at 7:00 a.m. and some stay as late at 6:00 p.m.  The manager will have to determine their hours to best manage the team and be flexible enough to work when needed.  The MTP team works on Saturdays from 9:00 a.m. until 1:00 p.m. and the manager will be required to work a minimum of 1 Saturday per month as well or as needed. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-30 pounds.Employment Requirements:All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union: U.S. Citizenship Successfully passing a drug test for illegal drugs Successfully passing a background investigation Benefits Offered: 401K, With employee match and profit shares. Medical, Dental & Vision, STD, LTD Paid Holidays Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions. 16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days) Employee Assistance Program (EAP) DECLARATIONThis job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.