Plano, TX, US
20 hours ago
TEMP BPO Senior Representative

Grade 3 Job Description

Understand, Gathering and Prepare the requirements for Business.   Works under supervision with internal and external teams to understand customer requirements Ability to elaborate on the details of a project   Collaborate with Automation Engineers, Machine Learning Engineers, Data Analysts and Business Intelligence Analyst to execute deliverables. Must possess technical writing, decision making, and problem-solving skills. Must possess strong command over English language. Must be flexible with working hours – may require to work in UK or US Shifts depending on the business requirement.

 

Skills

Appropriate mathematical knowledge Strong communication and critical thinking skills Strives for professional development Customer focused Working Knowledge of (any) job associated programming languages (Python, D3, Javascript, HTML5, SQL, PowerBi, Tableau, Azure Cognitive Services, Power Platforms)

 

Education and Experience

 

Graduates or nearing course completion

 

 

Grade 4 Job Description

- In these roles you will be responsible for:

-Analyzes data, formulates conclusions and provides summary analysis for leadership

- Monitors trends and elevates issues due to data variances

- Engages end user to determine information requirements

- Interfaces with customers to set expectations regarding report availability and SLAs

- Monitors report and data availabilities and proactively communicates with customers on delayed reports/data sets

- Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions

- Regularly exercises discretion and independent judgment on business matters

- Implements work plans and schedules as assigned - Designs, drives and implements reporting to support the business

- Collaborates with other groups

- Provides feedback to help improve processes

- Monitors industry trends

Required Skills for this role include:

- University Degree

- Strong and effective communication (both written and verbal) with colleagues, business leaders, and external stakeholders including customers

- Proficient in Advanced MS Excel, SQL Server.

- Proficient in Reporting tool like Power Bi

- Creating smart & impactful PowerPoint presentations  

Preferences: 

 - Develop/improve statistical and predictive modeling algorithms and visualization to fit the use cases.

- Experience in Advanced Excel Application and Automation reports (VBA/Visual Studio) - Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.

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