Welcome page Returning Candidate? Log back in! Temp - Service Support Specialist System ID 21905 Job Family DE - Development Engineering Job Locations IN-KA-Bangalore Job Location : Country (Full Name) India Overview This role as TEMP Service Support Specialist is intended for beginners, who has intention to learn and lean on scientific and development career in health and life sciences organization like Waters CorporationCandidates have previous experience in Waters Prodcuts like Empower, NuGenesis, or some relative of experience on simialr service field also considered

Proven Strong Experience with Waters’ Informatics products and applications or related industry experience additional advantages for the short listed candidates

Successful candidates will be trained on Chromatographic Principles, like basics HPLC, UPLC, MS and Empower applicationThis role will have a minimum period of 24 months, willing to relocate to BangaloreSuccessful Candidates will work with existing GSS Team based in Bangalore India, to learn of the workflows and waters business systemsThis individual based at  Global Software Support Centre (24x7  Customer Support Center) and shall operates on shift basis to support on real time for Waters Global CustomersRequirement immediate Responsibilities Provides technical support on day to day for global service organization, internal customer technical support groups and repair departmentTechnical support includes assistance with operation, troubleshooting, maintenance of Waters products and technologiesTest and evaluate customer instruments as required within the scope of Service SupportMaintains the instruments, software, servers necessary for the day-to-day operationsReplicate the customer reported issues at Waters Labs and establish the root causeReceiving, Logging, Document Customer Calls, interactions and transactions.  Complete follow up system transactions (Ticket Procedures, Reports etc.,)Receive direct calls from customers, document in Waters Customer databases, take remote sessions to understand customer issues and resolve real timeIssuing documents to be used during installations, service visits and training in collaboration with the User Experience Customer Satisfaction GroupThis Individual will report to Director/Manager GSS India – Global Software Support and Development Manager Qualifications A Bachelor’s degree in related technology or equivalent with or without previous experienceDemonstrated interpersonal skills in a customer support fieldPolished written, verbal communication and presentation skillsCustomer focused with very good listening skillsGood priority setting and organizational skillsApproach to problem solvingKeen mind on continuous development of product/software knowledgeProficient EnglishFaster learning on organizational skills, ability to handle multiple tasks simultaneously.Acumen on problem solving, analytical and listening skills.Proficiency in Computer Skills – Word processing, Excel, Email, Remote connectivity systems, and other essential corporate business solutionsShall be flexible at work as required by the management Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

 

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

 

 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

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