Position Number: STMP15 Department: Enrollment Management (Adm) Employment Type: Temporary - Full-time Months Per Year: 4 Essential Duties and Responsibilities: + Perform the duties of Tour Captain, communicating key tour details with campus partners including Housing, Admissions Staff, Visit Staff, Front Desk Student Workers and Summer Tour Guides. + Lead Niner Guide operations by recruiting, marketing, training, and scheduling tour guides for Admissions tours and events. + Assist with Visit Program operations by receiving incoming phone calls at the front desk and making outbound calls to prospective students. + Assist with Undergraduate Admissions by conducting front desk operations- including welcoming guests to the University. + Connect visitors with Admissions Counselors utilizing computer software programs such as Slate and NinerQ. + Conduct check-in for prospective families visiting the University using Slate. + Updates social media outlets such as Instagram so that the volunteer team remains informed about the University. + Provides tours as needed. + Researches and prepares special projects as assigned. + Articulates the value of a UNC Charlotte education in a variety of forums. Minimum Experience / Education: Graduation from a four-year college or university; or an equivalent combination of education and experience. Degrees must be received from appropriately accredited institutions upon hire date. Preferred Education Skills and Experience: The preferred candidate will be a recent UNC Charlotte graduate and have a strong knowledge of University programs including student services and academics. Additionally, the preferred candidate will be able to demonstrate exceptional communication and interpersonal skills.