We’re Hiring! Temporary Electronic Banking Specialist Needed Ready to be the voice that shapes exceptional customer experiences? Arrow Financial Corporation is looking for an enthusiastic and customer-driven Temporary Electronic Banking Specialist to join our dynamic Electronic Banking team in Glens Falls NY. This is an exciting opportunity to be part of a customer centric financial institution, where you’ll engage with customers, provide top-notch service, and solve problems with a smile – all while making a real impact on their banking experience. If you're someone who: ✅ Enjoys helping people and providing excellent customer service ✅ Thrives in a fast-paced environment ✅ Is looking for a great opportunity to gain experience and make an impact Then we want to hear from you! ABOUT THE POSITION Responsible for reviewing, researching and resolving discrepancies in customer data. Responsibilities will also include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide service to customers, operational support to the branches and assist Senior Specialist with coordinating work tasks. Essential Job Functions > ️ Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures. > Respond to all VISA disputes meeting department guidelines. > ️ Review data for proper authorizations and compliance and take action as appropriate. > Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Associate’s Degree or equivalent experience preferred > 2 years prior banking experience with expanded knowledge of banking regulations preferred Skills/Knowledge: > Excellent communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management > Exceptional customer service skills, and ability to utilize active listening techniques to identify customer needs while on the telephone and using other technology simultaneously > Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines > Proficient with Microsoft Office Suite including: Word, Excel, and Outlook; strong computer skills with ability to learn new programs as initiated What we bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environments, and competitive compensation. We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in recognition from the nation’s leading publications and bank-rating firms. The salary for this position is $18.00 per hour.