This is a regional business management role within the Retail Wealth Distribution team, who will work closely with sales teams, IT and Marketing across Asia, as well as other functional leaders within Manulife Investment Management (MIM) and counterparts at Manulife Insurance (Lifecos).

Position Responsibilities:

Work closely with technology, design, product owner, sales teams and other functions to ensure smooth delivery of customer-centric digital initiatives

Resolve customer digital issues in collaboration with the technology team

Analyse existing features against customer feedback and market trends to inform product enhancements and services improvements

Collaborate on new digital capabilities, including design, budgeting, and resource planning

Drive and meet performance metrics for digital channels

Handle submissions of regional and global reportings e,g, monthly strategic initiatives update, monthly forecast and annual plan, OKRs tracking, Digital KPIs reporting, quarterly newsletter, townhall

Produce report and analysis on retail sales metrics (such as AUM, flows, P&L, # of customers/ accounts/ agents / distributors, top selling funds etc), consolidate commentary and mitigation plans to close gap and provide analytical insights

Support other adhoc requests

Required Qualifications:

At least 10 years of sales reporting experience in the Asia asset management or financial services business; Project Management experience of regional initiatives and/or digital projects an advantage

Experienced user of PowerBI, excel and PowerPoint

Number sensitive; high level of accuracy and attention to detail

Excellent prioritization and time management skills

Strong leadership and interpersonal skills that model Manulife corporate core values

Fluent English (reading/writing/spoken) a must

Knowledge of Asia mutual funds industry a plus

Experience of working in a regional capacity an advantage

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement