Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) Overview Position Summary: Enhance the guest’s experience at The Sanderling Spa by providing superior guest service during check in and check out, by providing tours of the spa facility, scheduling appointments, and charging for services while creating an exceptional environment of relaxation and luxury. Contributing to our 'People First' culture and leading the Spa Service Team and Spa Front Desk Hosts with professionalism and respect. Contributing to the business health of The Sanderling Resort and Spa by participating in Leadership Team meetings and taking on specific responsibilities as assigned by the Spa Director. Qualifications Supervisory Responsibilities: Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Leadership: Provide training to all spa host associates and service providers related to spa software for appointment bookings, POS and file maintenance Provide support, direction and feedback to the spa front desk hosts and service providers Assist guests in all spa and retail areas as needed Provide leadership to all associates to ensure high quality, knowledgeable personnel. Taking on responsibilities as assigned by the Spa Director (i.e. computer/marketing software management, design and/or production of promotional materials and maintenance of The Sanderling Spa). Supervising the hosting and service provider staff during spa shifts, assigning duties as needed. Overseeing spa retail and including inventory of merchandise. Other Spa related duties as assigned by Spa Director Specific job knowledge, skill and ability: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Exceptional leadership ability in directing staff Strong business management and communication skills Ability to work within the spa leadership team Strong customer service, hospitality and spa background Computer experience needed Professional, flexible and positive attitude Superior organizational skills Detailed oriented All responsibilities of a Spa Host Attend monthly Spa Roundtable meetings