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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As Trainer, working onsite, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all 

What You’ll be Doing 

Looking for an opportunity to impact the employee experience through training? You’ll deliver and develop customized training to positive results regarding improvement and development opportunities. You’ll support any initiatives/projects locally, regionally and globally. You’ll also provide solutions to performance gaps.

You'll report to the Learning and Development Manager. Your role will impact the employee experience by developing their skills in the customer experience industry.

During a Typical Day, You’ll

 Conduct screenings (verbal, writing tests) to determine learning gaps  Propose action plans based on screening results  Develop and deliver training curricula customized to each account’s and/or department’s needs  Provide with reports requested by the Manager  Keep accurate records of important stats and other types of critical information  Ensure training facilities are organized and well-run  Conduct coaching sessions on TTEC employees who need the extra support and as a follow-up after course completion

What You Bring to the Role

 University studies   Teaching experience  English\: Native language proficiency or Native speaker  Proficient in the use of software for Instruction  Basic knowledge of Microsoft Office  Adept in utilizing training room equipment (video beam, sound system, etc.)  Basic knowledge of Curriculum Development

What You Can Expect

 Supportive of your career and professional development  An inclusive culture and community minded organization where giving back is encouraged  A global team of curious lifelong learners guided by our company values  Ask us about our paid time off (PTO) and wellness and healthcare benefits  And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https\://mybenefits.ttec.com/?manual for more information.

Compensation and Benefits

The anticipated range for individuals expressing interest in this position is $20-21.50/hr. Please visit www.mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-(On-site)

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.