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Position Summary
 The Associate Utilization Review Assistant is responsible for providing non-clinical support to the Utilization Management (UM) Team. This role supports the operation of the UM team through internal and external customer service. eligibility verification, data entry of authorizations/organization determinations (OD), ensuring completeness of information on authorization/OD requests, assisting providers and members, and processing requests per standard work in order to ensure that Utilization Management activities are completed in a timely and accurate manner in compliance with contractual standards set forth by CMS, Tricare, and NCQA.
Job Description

Key Outcomes:

Available on a phone queue between 8am and 430pm as needed to support the UM nurses as well as to receive authorization requests and answer general authorization questions from members and providers.Manages multiple authorization queues by reviewing, screening, entering, and processing authorization requests from members and providers per HMD guidelines/workflows and contractual/regulatory standards. Uploads faxes to the medical management system.Produces notifications by letter to members and providers as required by regulation and accreditation standards.Manages the notification queue and sends out daily census information to targeted facilities as needed.Participates in and contributes to Health Management Department meetings and process improvement initiatives.Complies with all contractual requirements and organizational/departmental standards regarding authorizations, clinical reviews, and provider/member communications.Other duties as needed, may be cross trained as back-up for other non-clinical areas of HMD as needed

Education/Experience:

Associates Degree or equivalent education and experience2 years of managed care experience including experience in a call centerExperience with CPT, ICD-10 and HCPCS coding a plus

Required License(s) and/or Certification(s):

Medical Assistant Certification a plus

Skills/Knowledge/Competencies (Behaviors):

Demonstrates an understanding of and alignment with Martin’s Point ValuesBasic knowledge of medical terminology, current healthcare benefits and managed care insurance plansBasic knowledge of Microsoft Word and ExcelKnowledge of CMS and NCQA regulations a plusDemonstrated technical skills in use of office systems, electronic heath records, and databasesStrong organizational skills (ability to prioritize and multi-task in a high-pressure environment while maintaining focus on organizational objectives)Ability to take direction from multiple individuals and prioritize tasks appropriately to meet priorities and deadlinesAbility to handle confidential and sensitive information in a discreet and professional mannerCommunicates effectively with both internal and external customersAbility to function independentlyCritical thinking: Can identify root causes and suggest creative solutionsTakes appropriate initiative while soliciting input/advice appropriatelyAbility to collaborate with all internal departments and staff with dedication to customer satisfaction

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org