Job Summary

The Tender and Customer Support Specialist deals with all orders within his/her assigned regions.

Your responsibilities

Manage public tenders, from the beginning to the end of the process in collaboration with Sales representatives and Regional Managers Initiate new customer set-up in ERP Process and confirm sales orders placed by customers in the region in compliance with company policies Resolve order pricing discrepancies Check product availability and communicate with customer or sales team. Coordinate shipments with Logistic team Process customer returns (RMA) per company policies, and address customer complains Support sales force and internal team members for samples and supplies Coordinate invoicing and crediting with the Finance team Co-ordination with finance request for pro-forma invoices based on customer request Assisting customers with GST related queries in terms of PO placements and other issues related to GST Provide customers and or finance with proof of delivery

Your profile

Bachelor of Commerce or Law degree 3 years’ experience in international customer service with strong experience in tender process PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems) Fluent in English and Italian Excellent interpersonal and relationship building skills. Excellent organizational, communication and writing skills. Tact and diplomacy. Ability to multi-task.

Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference. 

Are you interested to hear more about this position? Please send your full application through our career website 

To learn more about us, please visit: www.masimo.com