Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working). 

 

CORE COMPETENCIES 

Detail Oriented  Communication Skills  Problem Solving  Organizing Skills  Customer Focus  Ethics and Value 

 

SCOPE AND IMPACT OF JOB 

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.  

 

REQUIRED KNOWLEDGE AND EXPERIENCE 

Education and Experience:   

One year customer service experience required  Exposure in a testing environment strongly preferred  Experience with Microsoft Office and Windows applications required 

 

Skills, Knowledge and Abilities:  

Customer service skills required  Strong written and oral communication skills in English and Japanese required (Ex. TOEIC 700- for non-English speaker, N1 grade for non-Japanese speaker)  Ability to communication both technical and functional  Ability to work independently  Effective time management skills  Ability to handle a reasonable amount of stress  Strong attention to detail  Problem solving skills   Alertness and courage  Ethics and trust  Knowledge in operating a computer, fax, and other office equipment 

 

Other (license/certification):  

Annual Pearson Professional Centers certification for Test Administrator required  Must pass re-certification annually 

 

PRIMARY RESPONSIBILITIES  

Operational Administration 

Assure equipment is operational and test stations are free of extraneous materials  Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically   Communicate and work with VSS technical support to investigate and fix technical issues  Test Center cleaning 

Customer Service 

Review test roster and prepare accordingly for candidates including special accommodation preparation  Check in candidates and verify identifications  Explain the test process briefly  Help candidates to place all personal belongings in a personal locker   Escort examinee to assigned test station  Help the examinee begin the tutorial/test  Answer any questions before the timed portion of the test begins  Monitor examinees   Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself  Print the test results after the candidate completes the test 

Quality Assurance and Continuous Improvement 

Ensure the adherence to the Pearson Professional Center quality and security measures    Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared 

 

WORK ENVIRONMENT AND CONDITIONS 

Physical requirements:  

Be comfortable to work in a quiet testing environment  Be flexible in work hours