Description - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team Melbourne, VIC.

Summary: The Test Center Manager is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as “go-to” person at the test center when the Regional Manager is not immediately available. 

CORE COMPETENCIES 

Detail Oriented  Communication Skills  Problem Solving  Organizing Skills  Customer Focus  Ethics and Value 

 

SCOPE AND IMPACT OF JOB 

Working closely with Test Administrators and the Lead test Administrator in test center, Test Center Manager, takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures. 

 

REQUIRED KNOWLEDGE AND EXPERIENCE 

Education and Experience:   

Five year customer service experience required  Exposure in a testing environment strongly preferred  Experience with Microsoft Office and Windows applications required 

 

Skills, Knowledge and Abilities:  

Customer service skills required  Strong written and oral communication skills   Ability to communication both technical and functional  Ability to work independently  Effective time management skills  Ability to handle a reasonable amount of stress  Strong attention to detail  Problem solving skills   Alertness and courage  Ethics and trust  Knowledge in operating a computer, fax, and other office equipment 

 

Other (license/certification):  

Annual Pearson Professional Centers certification for Test Administrator required  Must pass re-certification annually 

 

PRIMARY RESPONSIBILITIES  

Operational Administration  Assure equipment is operational and test stations are free of extraneous materials  Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically  Communicate and work with VSS technical support to investigate and fix technical issues  Test Center cleaning if applicable  Perform daily site opening and closing  Help to ensure a clean, professional, quiet testing atmosphere in the center 

 

Customer Service  Review test roster and prepares for candidates including those for special accommodation preparation  Check in candidates and verify identifications  Explain the test process briefly  Help candidates to place all personal belongings in a personal locker   Escort examinee to assigned test station  Help the examinee begin the tutorial/test  Answer any questions before the timed portion of the test begins  Monitor examinees   Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself  Print the test results after the candidate completes the test 

 

Quality Assurance and Continuous Improvement  Ensure the adherence to the Pearson Professional Center quality and security measures    Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared 

 

Personnel Administration  Screening Test Administrator job applicants  Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines    Submit draft of site staffing schedule to Regional Manager on a weekly basis  Verify correct staffing levels and notify Regional Manager of any and all staffing issues  Assist with training and coaching to new hires 

 

Management Support  Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate  Take authority to act on behalf of the RM in operations and personnel issues  Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate 

 

Other duties as assigned 

 

WORK ENVIRONMENT AND CONDITIONS 

Physical requirements:  

Be comfortable to work in a quiet testing environment  Be flexible in work hours  

 

  Same Posting Description for Internal and External Candidates