Requisition ID: 857389
Store #: 00F750 LC Clearly F750
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Founded in 2000, Clearly is on a mission is to eradicate poor vision in the world by 2050 - the world’s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online. We are proud of our dynamic team members who work every day to fulfill our mission, and we celebrate their diverse backgrounds, skills, and perspectives.
Clearly is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
GENERAL FUNCTION
The Customer Service Centre is responsible for delivering a world class experience to customers across multiple markets and brands. This person will drive this experience through the Team Managers to our frontline teams.
This will be done through demonstrating exceptional leadership and team working skills. The person will oversee various responsibilities including (but not limited to) managing the leadership and support teams in Customer Service while ensuring operational KPI’s are met (and often exceeded) across a wide range of teams designed to service the business and customers. The ability to lead, delegate and set strong action plans will be crucial towards the success of the business.
“Operational 7 days a week including some holidays from 8:00AM to 10:00PM. This position will require flexibility (sometimes with short notice) based on business needs and operate in multiple time zones”.
MAJOR DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
5+ years’ experience in a customer service role Experience in contact centre management and ability to work well in a team environment. Excellent communication skills, both verbal and writtenEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.