Role Proficiency:

Performs tests in strict compliance independently guides other testers and assists test leads

Outcomes:

     Construct test scenarios based on customer user stories or requirements      Construct systematic test cases from scenarios for applications based on customer user stories or requirements      Execute systematic test cases from scenarios for applications based on customer user stories or requirements      Ensure that new or revised components or systems perform to expectation.      Ensure meeting of standards; including usability performance reliability or compatibility.      Document Test results and report defects      Facilitate changes in processes/practices/procedures based on lessons learned from the engagement Develop proficiency of other testers on the project

Measures of Outcomes:

Timely completion of all tasks # of requirement/user story ambiguities logged Requirements / User story coverage based on test cases/script # of test cases/script developed in comparison to the benchmarks # of test cases/script executed in comparison to the benchmarks # of valid defects

Outputs Expected:

Requirements Management:

Participate
Seek Clarification
Understand
Review

Domain relevance:

Test feature / component with good understanding of the business problem being addressed for the client Conduct gap analysis between requirement fitment and technology stack
using technology/domain expertise

Reporting:

Reporting the test activities of a small team including multiple testers

Estimate:

Estimate time
effort and resource dependence for work performed

Manage knowledge:

Consume
Contribute

Test Design
Development
Execution:

Identify testable scenarios and create test scenario document Update RTM Obtain sign off on test scenarios Basis (3) above
identify and create test cases and test data Smoke testing for system readiness check Execute test cases / scripts Identify
log and track defects Retest Log in productivity data

Skill Examples:

Ability to review user story / requirements to identify ambiguities Ability to design test cases / scripts as per user story / requirements Ability to apply techniques to design efficient test cases / script Ability to set up test data and execute tests Ability to identify anomalies and detail them

Knowledge Examples:

Knowledge of Methodologies Knowledge of Tools Knowledge of Types of testing Knowledge of Testing Processes Knowledge of Testing Standards

Additional Comments:

We are seeking a ServiceNow Automation QA with 3+ years of experience in ServiceNow Testing to ensure the quality and reliability of ServiceNow applications through automation testing. The role requires expertise in ServiceNow Automated Test Framework (ATF), test case creation, execution, and reporting. The ideal candidate will work closely with developers, business analysts, and stakeholders to identify testing needs and improve testing efficiency within Agile development cycles. ________________________________________ Key Responsibilities: Automation & Functional Testing • Develop and execute automated test scripts using ServiceNow Automated Test Framework (ATF). • Design, maintain, and improve test automation frameworks for ServiceNow applications. • Conduct functional, regression, integration, and system testing for ServiceNow modules (ITSM, ITOM, CSM, HRSD, etc.). • Work closely with ServiceNow development teams to ensure test cases align with business and technical requirements. • Identify defects and inconsistencies, log them in defect-tracking tools, and collaborate with developers for resolution. Test Strategy & Process Improvement • Define test plans, test strategies, and test cases based on user stories and business requirements. • Continuously improve test coverage, efficiency, and reliability of automation scripts. • Identify areas for test automation expansion and suggest improvements to automation frameworks. ServiceNow Platform & Agile Collaboration • Perform testing activities in Agile and DevOps environments, ensuring sprint-based testing. • Work with developers to ensure automated testing is integrated into CI/CD pipelines. • Support performance testing and security testing efforts when required. Reporting & Documentation • Maintain comprehensive test documentation, including test cases, test reports, and automation execution logs. • Provide test execution status reports and recommendations to stakeholders. ________________________________________ Required Qualifications: Experience & Skills • 3+ years of experience in ServiceNow Testing, including automation and manual testing. • Strong knowledge of ServiceNow Automated Test Framework (ATF) for test automation. • Experience in writing test cases, executing tests, and identifying defects in ServiceNow applications. • Familiarity with ServiceNow ITSM, ITOM, CSM, HRSD, or other modules. • Experience with CI/CD integration for automated testing. • Hands-on experience with Selenium, TestNG, JUnit, or other automation testing tools is a plus. • Working knowledge of REST APIs, JSON, and Postman for API testing. • Strong understanding of Agile methodologies and SDLC. Soft Skills & Work Environment • Excellent problem-solving skills and attention to detail. • Strong communication skills to collaborate with developers and business teams. • Ability to work independently and drive testing initiatives. ________________________________________ Preferred Certifications: • ServiceNow Certified System Administrator (CSA) (Preferred) • ServiceNow Automated Test Framework (ATF) Certification (Preferred) • ISTQB Foundation Level Certification (Plus)