Role Proficiency:

Performs tests in strict compliance independently guides other testers and assists test leads

Outcomes:

     Construct test scenarios based on customer user stories or requirements      Construct systematic test cases from scenarios for applications based on customer user stories or requirements      Execute systematic test cases from scenarios for applications based on customer user stories or requirements      Ensure that new or revised components or systems perform to expectation.      Ensure meeting of standards; including usability performance reliability or compatibility.      Document Test results and report defects      Facilitate changes in processes/practices/procedures based on lessons learned from the engagement Develop proficiency of other testers on the project

Measures of Outcomes:

Timely completion of all tasks # of requirement/user story ambiguities logged Requirements / User story coverage based on test cases/script # of test cases/script developed in comparison to the benchmarks # of test cases/script executed in comparison to the benchmarks # of valid defects

Outputs Expected:

Requirements Management:

Participate
Seek Clarification
Understand
Review

Domain relevance:

Test feature / component with good understanding of the business problem being addressed for the client Conduct gap analysis between requirement fitment and technology stack
using technology/domain expertise

Reporting:

Reporting the test activities of a small team including multiple testers

Estimate:

Estimate time
effort and resource dependence for work performed

Manage knowledge:

Consume
Contribute

Test Design
Development
Execution:

Identify testable scenarios and create test scenario document Update RTM Obtain sign off on test scenarios Basis (3) above
identify and create test cases and test data Smoke testing for system readiness check Execute test cases / scripts Identify
log and track defects Retest Log in productivity data

Skill Examples:

Ability to review user story / requirements to identify ambiguities Ability to design test cases / scripts as per user story / requirements Ability to apply techniques to design efficient test cases / script Ability to set up test data and execute tests Ability to identify anomalies and detail them

Knowledge Examples:

Knowledge of Methodologies Knowledge of Tools Knowledge of Types of testing Knowledge of Testing Processes Knowledge of Testing Standards

Additional Comments:

Job Title: ServiceNow Tester Job Summary: We are looking for a ServiceNow Tester with 3+ years of experience in testing ServiceNow applications, modules, and integrations. The ideal candidate will have hands-on experience with ServiceNow Automated Test Framework (ATF), manual and automated testing, and a strong understanding of ITSM, ITOM, CSM, or CMDB modules. The role involves designing, executing, and maintaining test cases for ServiceNow functionalities, workflows, and custom applications to ensure seamless performance and reliability. ________________________________________ Key Responsibilities: Test Planning & Execution • Develop and execute test plans, test scripts, and test cases for ServiceNow applications and customizations. • Conduct functional, regression, integration, and performance testing on ServiceNow modules. • Validate ServiceNow workflows, business rules, UI policies, and client/server-side scripts. • Test ServiceNow REST/SOAP API integrations with external applications. • Perform data validation testing for ServiceNow CMDB and CSDM implementations. • Utilize ServiceNow Automated Test Framework (ATF) for automation testing. Defect Management & Troubleshooting • Identify, document, and report defects using JIRA, ServiceNow Test Management, or similar tools. • Work closely with developers and business analysts to reproduce and resolve issues. • Perform root cause analysis for recurring issues and suggest process improvements. Collaboration & Process Improvement • Collaborate with ServiceNow Developers, Administrators, and Business Teams to improve test coverage. • Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives. • Provide inputs to enhance testing frameworks, automation strategies, and best practices. Quality Assurance & Compliance • Ensure compliance with ITIL, security, and governance standards in ServiceNow testing. • Conduct User Acceptance Testing (UAT) and assist in business user validation. • Support performance and security testing for ServiceNow applications. ________________________________________ Required Qualifications: Technical Skills & ServiceNow Knowledge • 3+ years of experience in ServiceNow Testing (manual & automated). • Strong expertise in ServiceNow Automated Test Framework (ATF). • Hands-on experience testing ServiceNow ITSM, ITOM, CSM, CMDB, HRSD, or other modules. • Proficiency in JavaScript, ServiceNow scripting, and test automation tools. • Experience with API testing (REST, SOAP) using Postman, SOAP UI, or similar tools. • Strong understanding of ITIL framework and ServiceNow platform capabilities. • Experience with CI/CD tools like Jenkins, Git, and test automation frameworks is a plus. Soft Skills & Work Environment • Strong analytical and problem-solving skills to identify and address test failures. • Ability to collaborate with developers, business analysts, and stakeholders. • Excellent written and verbal communication skills to document and report test results. • Self-motivated, detail-oriented, and ability to work in an Agile/Scrum environment. ________________________________________ Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (ITSM, CSM, or ITOM) • ISTQB Certification (Preferred) • ITIL v4 Foundation Certification (Plus)