Job Title: Theatrical Services Manager

Department: ASM Global Theatrical Services

Reports To: CCC Assistant General Manager

Supervises: Theatrical Services Team Members and Stagehand Labor

FLSA Status: Salaried Exempt

Why ASM Global is a great place to work:

$500 Signing Bonus at completion of 30 days of service, additional $500 bonus upon successful completion of 90 days of service!

Generous Paid Time Off and Holiday Pay

Health, dental, vision insurance, eligible upon hire

401(k) investment plan, with a discretionary employer match of up to 3%

Healthcare reimbursement and flexible spending plans

Employer-paid and supplemental life insurance

Short- and long-term disability insurance available

Tuition reimbursement program (salaried employees after working full time for at least one year)

Employee assistance program

Compensation: Compensation is dependent on experience. The base rate for this position ranges from $79,000 to $89,000 annually.

General Summary:

Manage all ASM Global Theatrical Services/Production personnel, processes and House Crew’s, administer payroll and labor services activity specific to Stagehand labor and activities for Denver Arts & Venues, including Red Rocks, the Denver Coliseum, and the Denver Performing Arts Complex (DPAC).

Primary Duties and Responsibilities:

Oversee and provide support at for production management at DPAC.

Schedule Theatrical Services staff and House Crew’s, oversee the scheduling process, daily labor sign in process and activity for all Stagehand labor.

Generate, process, review/audit and submit labor calls, event billing estimates and timesheets

Manage and audit Stagehand payroll processes and create new policies and procedures where appropriate.

Meet daily labor/payroll process deadlines to ensure accurate and timely information reporting to all entities (Arts & Venues, IATSE, ASMG).

Implement and manage ASM Global Denver Stagehand safety programs.

Analyze existing back-of-house / labor practices, create/update SOP and provide trainings for Theatrical Services team and all House crews.

Foster and maintainproductive relationships through active leadership with the Theatrical Services teams and Denver Arts & Venues facility management.

Monitor and manage application of ASM Global and IATSE collective bargaining agreement and participate in CBA negotiations.

Work closely with ASM Global Finance and Arts & Venues management and Production Managers relating to purchasing, Stagehand payroll and labor issues.

Coordinate with ASM Global Denver Human Resources regarding Theatrical Services/Stagehand employees as it relates to company policy/progressive discipline.

Ensure a high level of customer service is maintained specific to all venue stakeholders.

Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Baccalaureate degree in area applicable to facility management, resource management, or the convention/entertainment industries required

Five years’ experience in facility management or supervision

Performance / back-of-house or stage management background

Familiarity with IATSE union labor environment / contract negotiation experience

Two to three years supervisory experience, required

Skills and Abilities:

Working knowledge of trades

Working knowledge of the live entertainment industry: including, theatrical/concert production processes, commonly used equipment and best practices.

Ability to maintain confidentiality of information

Ability to work under pressure dictated by event schedules and timetables.

Clearly demonstrated problem-solving ability

Demonstrate excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele

Ability to speak, understand, and read standard English

Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team

Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities

Excellent problem solving and organizational skills

Provide customer service in a professional considerate manner

Excellent record of dependability and reliability

Customer Service experience

Professional presentation, appearance, and work standards required.

Computer Skills:

Intermediate computer skills including ability to create word documents

Strong proficiency at excel spreadsheets.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Candidate must be able to work irregular and/or extended hours, including weekends, evenings, and Holidays both on and off-site as dictated by event schedules. Hours of work may vary due to reporting needs.

Position may require certifications by law and/or job assignment.  Position requires frequent walking, climbing stairs, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing and pulling; may be subject to adverse working conditions; dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; may require tools and equipment operation that could cause personal harm or injury, if improperly handled; requires irregular and/or extended hours, including weekends, evening, and holidays, determined by event schedule and/or department need; requires valid driver’s license and mode of transportation; requires extensive travel to/from each venue; requires radio usage – 2 way hand held and company cell phone.

Note:

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.