At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Primary Function/Purpose主要职能 The RTA Sr. Manager is a customer facing, field-based management role, reporting into the National Therapeutic Area Leader which requires strong leadership maturity, close collaboration with wider cross-functional team both in the office and the field. The role supports cross functional team to meet Lilly’s business objectives by delivering solutions through close relationships with Thought Leaders and HCP societies thereby meeting the needs of our customers to improve patient outcomes. RTA Sr Manager role will include a lot of cross-functional work, and it is key to develop strong business relationships with internal and external stakeholders including thought leaders. The role will lead a field based NTA team to execute high quality regional programs under company compliance guidance on plan and on time. The role will work together with NTA Leader on regional customer operation plan, plan execution and tracking. During the whole process, bridge central marketing strategy with regional environment with excellence. The role will be part of a diverse cross-functional brand team, including best practice sharing with peers and developing relationships with regional teams. Success will be achieved through building a Team Lilly culture of trust, empowerment and accountability across office and field teams. Key Responsibilities 关键工作职责 Customer Influence A Knowledge & expertise A.1 Acquires and maintains required levels of knowledge disease state, product, competitor, patient and support material knowledge. It is not necessary to be the expert but should be a resource to both sales & marketing to provide the field perspective. A.2 Works closely with Medical to ensure between the 2 disciplines we provide the right data to the customers. A.3 Recognizes the importance of connecting Thought Leaders with other HCPs to share expertise and is used as a resource to facilitate this interaction. A.4 Contributes to the internal dissemination of disease management & product knowledge. A.5 Understands and has a comprehensive working relationship with Advocacy groups, professional organisations and other key brand influencers. A.6 Membership of relevant Head Office meetings for example: Brand Team Meeting, Cross functional team meetings. B Selling B.1 Understands the selling process currently utilized by the Sales team, both account-based selling and VBS B.2 Is confident in being able to apply aspects of the selling model to their customer interactions. C Customer Interaction & Management C.1 Uses appropriate techniques to gain access to customers and applies knowledge of external factors that influence them to appropriately position their allocated product(s). C.2 Demonstrates effective rapport building throughout the customer interaction. C.3 Uncovers opportunities which will add value to the brand. C.4 Recognizes where major opportunities could impact across brand functions and communicates this to the Brand team. C.5 Develop and manage field speaker pool on plan under code of conduct C.6 Can clearly articulate the target patient type for their allocated brand(s). C.7 Understands the relationship and influence between different Thought Leaders and the wider disease area community. C.8 Maximizes the opportunity to engage Thought Leaders in the delivery of multi-channel communications. C.9 Utilises all customer feedback to help shape future brand strategy. D. Ethics & Compliance D.1 Follows internal and external ethical and legal guidelines and adheres to all company compliance policies; promotes on-label use of Lilly Brands D.2 Fulfils all compliance requirements for China Thought Leader requests when required (IMA) D.3 Lead team on field/national programs risk mitigation and control Planning & Partnerships E Customer & project management E.1 Builds on National Business Strategy to create a Business Plan relevant to the Thought Leader programme. Uses the Business Planning process to create a specific plan strategy for designated Thought Leaders. E.2 Effectively prioritises business opportunities by considering resources available. E.3 Identifies and prioritizes target customers based on Thought Leader status. E.4 proficiently manages multiple projects delivering desired outcomes on time. E.5 Deliver on agreed Brand projects and meetings. F Build & Sustain Partnerships F.1 Builds and maintains a strong network and rapport with Brand thought Leaders, Lilly personnel, and key influencers. Work in a truly cross functional way. F.2 Identifies opportunities to work closely with other functions and across networks (customers and colleagues) to achieve mutual goals. F.3 Actively seeks and acts on customer feedback and uses where appropriate to shape future partnerships and strategies. F.4 Continuously monitors external factors (e.g. National & local health care environment, stakeholder network, etc.) and incorporates relevant information into Future TL interactions and business plans. G Meeting management G.1 Organises commercial presence at major National Regional and International meetings and congresses. G.2 Identifies Thought Leaders for Advisory Boards G.3 Work in collaboration with Medical to develop speaker training if relevant to brand strategy. G.4 Is an active member of internal field team meetings (management and regional meetings) brings forth education, discussion material, collects input, manages projects with sales team if relevant to allocated brand G.5 Seeks appropriate opportunities at Meetings and Congresses e.g. Symposia and Brand feedback thereby maximising the image of Lilly and its Brands G.6 Keeps up to date with meeting technology, utilising live-polling & multi-channel initiatives if appropriate. G.7 Ensures all relevant compliance rules adhered to. G.8 Post meeting event amalgamation & interpretation of evaluation results. Creating feedback loop with brand team for design of future programmes. Business Ownership H Technology as an enabler H.1 Demonstrates proficiency and efficiency when using the IT platforms and systems required to support the role (E.g., Complaints, Expenses, IMA). H.2 Consistently captures relevant and appropriate customer data to more effectively add value and inform other functions involved in channel management (e.g. Sales, Marketing, Medical, etc.). I Critical Business Skills I.1 Completes and complies with all required training and policies assigned to Individual Training Plans (ITPs) within the defined timeframe. I.2 Follows all relevant compliance guidelines and policies when inputting and submitting administrative tasks (eg financial claims, expenses, invoices, etc.). I.3 Follows all administration, replication, and data entry requirements set by the immediate supervisor in a professional and timely manner Team management • Regional team capacity estimation and allocation. • Recruit qualified new team members. • Provide coaching and mentorship to team members from daily work to career development. • Conduct performance review with team members and define goals in alignment with company objectives. Qualifications, Knowledge, Experience and Skills 知识、经验和技能要求 Educational Qualifications A four-year University education is required (mandatory) – preferably with a major in one of the following areas: • Pharmacy, Engineering, Finance, Marketing, Business Administration Knowledge and Experience • Technical marketing knowledge preferable • Experience in the relevant therapeutic area is preferable • Min 3 years+ people management experience with strong leadership • Min 5 years+ of work experience – Sales (district sales manager or medical rep) and marketing teams • Min 3 years of work experience – Brand team • Experience in condensing complex issues into simple solutions Skills & Capabilities • Ability to work with and influence beliefs and behaviors of healthcare professionals • Possess strategic and critical thinking and can identify root-cause and solution when having problem with complexity • Have good adaptability and flexibility to the internal and external environment and can embrace changes • Ability to coach teams for performance and development • Self- motivated and able to prioritize • Strong team player • Enthusiastic- ability to energize and motivate others • A solid compliance mindset, demonstrated integrity on the job, and ability to lead others in producing high quality, compliant work • Analytical skills; analyzing sales figures, market conditions and competitor performances. • Enthusiastic, curious, and flexible with high learning agility. Other role requirements • Ability to travel 10-25% of the time • May require evening/weekend work

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