ヒルトン小田原リゾート&スパの【スパ静凪～SEINA】では、セラピストを募集いたします。お客様にフェイシャルからボディまでトータルケアのプロフェッショナルなトリートメントをご提供いたします。コミュニケーションスキルやトリートメント製品に関する知識を活かして、スパ静凪～SEINA（エステティック&岩盤浴）の運営業務を担当していただきます。
\n【業務内容】
\n\nスパ静凪～SEINA（エステティック&岩盤浴）運営業務全般\nエステ施術（ボディ&フェイシャル）\n受付・電話対応\n岩盤浴施設運営全般、など\n\n上記は、主な業務内容の要約であり、これまでのご経験に応じて活躍いただける幅も広がります。
\n【求める経験スキル】
\n\nエステ施術者（国内、または国際ライセンス所持者）\n施術経験3年以上（フェイシャル、ボディ）\n日常会話の日本語力（日本語が母国語でない方）\n英会話力、あれば尚可\n\n【本ポジション・職場の魅力】
\n\nヒルトン小田原リゾート＆スパは、都心からわずか１時間の自然豊かなロケーションに位置し、多様なお客様から人気を博す人気リゾートです。\n多様な人材が働く国際的かつ家族のような温かみが感じられる職場で、一例として次のような独自の福利厚生も完備しています。\n\n例：GO Hilton 従業員割引制度（特別価格で宿泊およびレストラン利用が可能）、従業員食堂（1日1食が無料）
\n\n従業員のキャリアアップを応援しているのも特徴の一つです。本ホテルのみならず、ヒルトングループ全体で社内公募制度があり、これを活用して将来様々なポジションに挑戦できる環境があります。\n地元が好きで長く働きたい方、将来を見据えてキャリアアップができる環境を探している方…国籍・年齢・性別などを問わず様々な方が働ける環境を整え、皆さんをお迎えするのを心待ちにしています！\n\n
【選考プロセス】
\n書類選考→ 面接（人事&部門長）& スキルチェック ※状況に応じてプロセスが変更となる場合があります。
\n\nWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
\nIf you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
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The Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge.
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What will I be doing?
\nAs the Therapist, you will be responsible for performing the following tasks to the highest standards:
\n• Adhere to the customer-first purpose and promptly attend to customers’ needs.
\n• Communicate well with guests and colleagues.
\n• Be a positive influence, responsible and proactive in solving problems.
\n• Flexible and responsive to changes in work requirements.
\n• Be a good team player, helping team members achieve team goals.
\n• Advise on departmental operating procedures and improvement of environmental facilities, etc.
\n• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
\n• Greet all guests with a warm, friendly and sincere smile.
\n• Communicate with guests to understand their feedback and provide professional service to them.
\n• Able to understand guests’ requests and communicate with superiors promptly.
\n• Adhere to Hilton service standards and service quality reviews.
\n• Assist in department training for new employees.
\n• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
\n• Maintain a high level of cleanliness in the work area.
\n• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
\n• Receive products when they arrive.
\n• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
\n• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
\n• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
\n• Perform any other reasonable duties as assigned.
\n• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
\nA Therapist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n• High School graduate / recognized beauty school or institution certified.
\n• Minimum 3 years of experience or equivalent combination of education and experience.
\n• Good interpersonal skills to provide overall guest satisfaction.
\n• Able to work under pressure and deal with stressful situations during busy periods.
\n• Must be physically fit and able to work long hours.
\n• Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department.
\n• General Conversation Level in Japanese
\n\nWhat will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!