Job Title: Third-in-Charge

 

Make Your Mark on Sales & Customer Loyalty by:

Championing brand loyalty and turning customers into lifelong fans. Tackling store operations with finesse, especially in your key areas. Coaching and giving feedback to Retail Store Staff, helping them shine on the floor.
 

Purpose & Impact on the Team:

Know the store’s sales and KPI targets inside out—own them, crush them, and inspire others to do the same. Spot opportunities for improvement and share your game-changing ideas with management to boost our score. Lead by example in delivering standout service, leaving customers excited to return. Be the go-to coach, sharing your pro-level customer service skills with the team. Rock the Brand Ambassador role, showing off our Brand Attitude and Values in everything you do.
 

Category Expertise & Brand Knowledge:

Impress even the pickiest shoppers with advanced product knowledge, especially in your focus areas. Mentor selected team members on foundational and seasonal product knowledge to raise the bar for everyone. Keep the store’s visual merchandising game strong and aligned with brand standards.
 

Efficient & Effective Store Operations:

Handle deliveries and merchandise quickly and keep shelves stocked so our top products are always on display. Move through transactions smoothly and accurately, keeping the checkout line on point. Help minimize loss both in the stockroom and the sales floor—think of it as a defence for team inventory. Keep the floor safe and efficient, and pitch in where needed to support teammates. Complete all training programs and seek coaching to elevate your game continually.
 

Who You’ll Work With:

Customers who need your expertise and enthusiasm. Peers and supervisors who will count on your leadership and collaboration.
 

Skills You Bring to the Table:

At least 6 months of experience in a fast-paced, customer-focused sports or fashion retail environment. Strong verbal communication skills and basic numeracy—ready to ace stock tracking, product knowledge, and top-notch service.
 

Ready to bring your A-game? This is the place to go beyond the basics and impact the court of retail!