You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Third Party Commercial and Governance Analyst, International Capabilities, Enablement and Optimization (CE&O) CoE, ICS will be responsible for ensuring all elements of commercials, cost and performance tracking, as well as compliance, contractual and technical requirements are adhered to for our key onboarding partners across the international markets. Working in close collaboration with key stakeholders such as Acquisition and Customer Marketing CoE, international markets, Risk and Control Management, and the third parties, the remit is focused on ensuring we continue to efficiently leverage third party partners for Onboarding activities whilst mitigating risk.

Reporting to the Third Party Commercial and Partner Manager, CE&O CoE ICS, this role will suit someone who enjoys working in a diverse, fast-paced team, that is passionate about building the future for American Express.

How will you make an impact in this role?

You'll be responsible for driving the success of our partnerships and ensuring the growth and profitability of our business by:

Own central initiatives end to end, acting as the key CE&O representative and working in close collaboration with the third-party. These initiatives include digital capability enhancements that focus on commercial strategies, performance reporting and adapting to regulatory changes.   Oversee and optimize the central budget for third-party engagements, ensuring timely payments, accurate invoice management and a clear understanding of commercial impact.  Monitor the performance of third-party partners, by tracking key performance indicators (KPIs) and overall costs to deliver valuable insights for reporting and strategic decision-making. Develop and deliver insightful reports for both internal and external stakeholders, and Senior Leadership. Support ongoing governance activities as well as the evolution and documentation of existing control and monitor for the Partner processes. Issue management – day to day involvement in Partner processes to ensure smooth operationalisation of the partnerships, removing friction to improve the Enterprise Relationship and dealing with ah-hoc issues and Operational Risk Events. Act as a liaison between partner and Amex departments to ensure smooth processes. Proactively work across multiple teams across different business units, communicating effectively.

Minimum Qualifications

Analytical mindset with attention to detail Strong project management skills Strong interpersonal and communication skills, including ability to communicate complex processes / data in a simple, articulate manner Ability to understand detailed analytical, technical and operational issues Self-starter who thrives in complex situations – knowing when to take ownership and when to work with others Strong ability to identify and manage priorities in a fast-paced work environment Empathy for customer, colleagues, and ability to see multiple perspectives and foster the diversity and multicultural environment we embrace as a company

Preferred Qualifications

Ability to progress key projects in a complex environment Strong technical understanding of onboarding experiences Knowledge of internal AXP Governance processes and TLM Extensive knowledge of American Express Cards products, services, and benefits, and/or understanding of the Financial Services industry Experience working/living in non-native countries or cultures

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.