Grant Thornton is seeking a Third-Party CSM Platforms Manager to join the team. Approved office locations can be found below. 

As the Third-Party CSM Platforms Manager in our Experience & Platforms Team, you will help steer the strategic use of Sales and Marketing platforms such as Wrike, Seismic, Databook, Bombora, LinkedIn Navigator, and TicketManager. You will assist in leading the team of platform specialists that conduct the day-to-day operations for these platforms and materially contribute yourself at times to ensure these technologies drive exceptional client experiences and business outcomes. Your leadership will bridge technical operations with business objectives, creating an integrated ecosystem that empowers our professionals to deliver outstanding service. From day one, you'll be empowered by our collaborative culture and commitment to excellence to drive innovation and transformation across our platform landscape. 

Your Day-to-Day May Include: 

Contributing to the strategic vision for our portfolio of third-party CSM platforms, ensuring alignment with business goals and user needs  Overseeing and at times performing the setup, configuration, operations, and optimization of our portfolio of third-party CSM platforms to support the firm's client service management strategy  Partnering with Experience and other sales & marketing teams to intake requirements and manage request backlog, providing transparency and communicating effectively  Measuring platform performance across multiple systems, identifying optimization opportunities and implementing improvements  Facilitating vendor identification and selection, in partnership with key stakeholders, as needed  Assisting in the management and development of a team of offshore Platform Operations Specialists, setting clear objectives and fostering professional growth  Collaborating with peer CSM Platform leaders across Web, Marketing Automation, and CRM platforms and IT to ensure cohesive technology integration  Establishing governance frameworks, best practices, and policies for platform operations and management  Developing and managing platform roadmaps that balance immediate needs with long-term strategic objectives  Contributing to cross-platform initiatives to enhance user experience, drive adoption, and maximize return on technology investments  Creating documentation for platform processes, best practices, and policies  Managing regular platform data and asset audits to ensure data integrity and compliance  Providing technical support to users and troubleshooting platform issues  Delivering training and developing resources to drive user adoption and proficiency  Managing release and change processes to minimize disruption while maximizing value   Reporting on platform performance, utilization metrics, and ROI to Experience & Platforms leadership and peers  Other duties as assigned 

You Have the Following Technical Skills and Qualifications: 

Bachelor's degree in Information Technology, Business Administration, or related field; Master's degree preferred  5+ years of experience in Sales or Marketing platform management  Demonstrated experience managing client service management platforms, preferably including Wrike, Seismic, Databook, Bombora, LinkedIn Navigator, and TicketManager  Strong understanding of platform architecture, integration approaches, and technical dependencies  Proven track record of successfully leading distributed teams, particularly offshore resources  Excellent communication skills with the ability to effectively communicate technical concepts to business stakeholders and to translate their business objectives into to platform requirements  Superior problem-solving skills with the ability to analyze issues and implement effective solutions  Experience in vendor management, contract negotiations, and partnership development  Strong project and program management skills with the ability to manage multiple initiatives simultaneously  Change management expertise and the ability to drive organizational adoption of new technologies and processes  Experience managing offshore teams and cross-cultural communication  Can travel as needed 

The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Minneapolis, MN, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year.

The base salary range for this position in the firm’s Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year.

The base salary range for this position in the firm’s San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400.