Reporting to Director, Strategic Partnerships, the Third-Party provider Consultant is responsible for leading team projects, acting as a liaison with other business units on key projects to ensure that Strategic partnership requirements are being met and that the process is being designed and documented to ensure appropriate processes are in place, and working with new vendors to support onboarding. The incumbent also coordinates all vendor governance activities and vendor operational meetings. supports internal as well as vendor audits, performs data analysis, and monitors and tracks team and vendor reporting (including Service Level reporting, vendor spending, etc.). The incumbent will possess a thorough knowledge of the Canadian Group Benefits business and will work cross-functionally with Manulife GB, Product, Operations, Accounting, Procurement, and Vendor Governance Management to support strategic partnership initiatives. **Position Responsibilities:** + Acts as liaison and project lead on initiatives that impact the Strategic Partnerships team; ensures that requirements are documented, workflows established and procedures documented. + Creates and maintains all process documentation; Identifies new ideas, and opportunities for improvement and coordinates changes + Coordinates semi-annual and annual vendor governance activities, including completion of vendor scorecards, performance reviews, SOC CUEC reviews and annual financial reviews. + Supports vendor audit activity, including audit plan, data analysis, assessment of findings, writing the audit report, coordinating directly with the vendor for field work, audit response and any corrective action plans + Supports all internal and external audits by providing subject matter expertise as it relates to functions supported by the team, gathering evidence, responding to questions, reviewing findings and coordinating corrective action plans. + Monitors and tracks team and vendor reporting (including Service Level reporting, vendor spending, etc.). + Regularly monitor and measure services being provided by vendors. Prepare service reports, highlighting and escalating issues for management attention. + Coordinates monthly vendor operational meetings + Manages Unclaimed Property requirements with applicable vendors, which includes semi-annual reconciliation and all unclaimed property reporting + Provides backup for processing all vendor funding and reconciliation activity **Required Qualifications:** + Bachelor’s degree or equivalent business experience plus 5+ years of practical work experience + Comprehensive and demonstrated knowledge of Group Benefits business, and Manulife operating policies **Preferred Qualifications:** + Exceptional organizational, time management and multi-tasking skills, ability to prioritize independently and adapt to changing priorities. + Strong interpersonal, relationship and communication skills are key to this role + Excellent analytical and data analysis skills with strong proficiency in Excel Strong writing skills including an ability to prepare process documentation, audit and management reports, etc. + Excellent leadership, consulting, analysis, problem-solving and conflict management skills. + Self-motivated and strong drive for quality results with a proven ability to get results through indirect resources **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **\#LI-HYBRID** **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id . **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Primary Location** Waterloo, Ontario **Working Arrangement** Kombinasi **Salary range is expected to be between** $61,350.00 CAD - $102,250.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.