Mission Statement:  The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Title: Thrift Store Manager

Department:   Juneau Corps

Reports To:      Corps Officers

FLSA Status:     Full-Time / 40 hours per week; Non-Exempt

SCOPE OF POSITION: Thrift Store Manager provides supervision, oversight, and management of store operations to generate revenues which support agency administration and programs. The Manager will manage staff, volunteers as well as oversee sales, donation of merchandise, promotion of the store in the community and internal fiscal controls with efficiency, effectiveness, and courtesy. This position will ensure financial success and employee satisfaction through the attainment of measurable objectives which must be accomplished in order to meet the demands of the job.

Responsibilities of Manager include: management of warehouse/distribution functions and personnel; store set-up; remodels, and closures; and retail operations. The overall goal is to financially support TSA programs by producing the highest possible revenue and margin while controlling operation costs. The Manager must ensure warehouse operations and donation collections run efficiently within budget and that quality product quickly reaches the sales floor. Key success factors for the Manager include: meet or exceed revenue budget targets; reduce expenses due to improved processes; identify and establish new business/donation opportunities; and develop personnel succession plans to support evolving business needs.

EDUCATION AND WORK EXPERIENCE:

High School Diploma or Equivalency. Minimum two (2) years of management experience in a retail operation, merchandising and supervision of staff; experience overseeing volunteers a plus. Minimum two (2) years of specialty retail, thrift, consignment or distribution management experience preferred; three (3) years of experience highly desired. Costumer Service Experience. Computer- Software/Hardware Experience (Word, Excel, PowerPoint). 

KNOWLEDGE, SKILLS, AND ABILITIE REQUIRED:

Ability to work independently with minimal supervision; responsible, well organized, honest, and dependable. Adaptable to working with individuals of diverse backgrounds and circumstances. Ability to maintain a professional, courteous, cooperative, welcoming manner with all individuals he/she with and demonstrate respect and a positive attitude toward them at all times. Proficiency in operating point of sale systems; working knowledge of budgets, projections, and fiscally responsible procedures. Strong verbal and written communication skills. Knowledge of general office equipment and Windows operating system. Ability to maintain a flexible work schedule including Saturdays. Current Alaska Driver license with acceptable driving history.

ESSENTIAL JOB FUNCITONS:

Maintain a cooperative, friendly, and helpful attitude with employees, volunteers, customers and donors. Create a positive and constructive environment throughout the Family Store by working closely with co-workers and volunteers. Ensure the safety and well-being of all employees, volunteers, customers, and donors through clear communication and application of policies and procedures. Complete and submit all required and assigned paperwork in a timely and accurate manner. Oversee and manage staff, to include scheduling, hiring, supervising, coaching, performance evaluation, professional development, disciplining, and terminating as necessary. Ensure proper store and donation coverage through scheduling employee break and meal periods; review and approve employee timecards. Conduct staff training and hold staff meetings as needed. In conjunction with Warehouse Manager, develop, implement, and maintain efficient production system and practices to process donations, including sorting lines, bric-brae, etc. Ensure appropriate sales practices are done according to current fiscal standards; this incudes ringing in sales, register corrections and over-rings, credit card transactions, denials or rejected credit cards. Safeguard cash at all times; verify daily deposits, sales reports, and bank receipts. Assure the safety of employees, volunteers, customers, donors, property, and buildings; report all accidents, injuries, and safety hazards to appropriate individuals. Oversee facility maintenance: report maintenance/repair needs to supervisor and ensure facility cleanliness both inside and out. Oversee and maintain all equipment, including the video security system. Maintain needed store supplies through approved vendors. Maintain and increase knowledge of resale, thrift, consignment, and retail trends. Oversee sales floor product merchandising to enhance store appearance and create an inviting shopping environment. Contribute to the development of revenue projections which meet and/or exceed financial goals. Resolve any/all complaints from the community concerning operational matters, i.e. pick up services, customer service, employee conduct, etc. Visit competition thrift/consignment stores periodically (at least quarterly) to compare product, pricing, merchandising, etc., and make recommendations to supervisor to improve competitiveness and sales. Perform other related duties as assigned.

WORK ENVIRONMENT: Limited exposure to weather conditions while on pickups, deliveries, or disposal of refuse. Most work is performed in a heated and ventilated setting. Some brief exposure to extremely cold temperatures during winter months will be expected. Personal protective equipment will be worn as is required in the site’s Hazard Communication Program.

PHYSICAL DEMANDS: Speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching, handling, fingering, climbing, and balancing. Maintain the ability to grasp, push, pull objects such as boxes or furniture, reach overhead, and carry store supplies. Hearing and visual acuity must be within normal limits. Lifting and moving objects weighing up to 50 lbs. Ability to learn and adhere to proper lifting techniques, always wearing a back brace when lifting heavy items. Maintain the ability to operate a computer, telephone, and similar technologies

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Software-related Skills:  Microsoft Word, Excel and Outlook familiarity preferred. Working knowledge of integrated database applications and ability to use new software programs with basic training.

Language Skills:  Must be able to understand, follow and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over the telephone. The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills:  Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills:  Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he/she interacts with.

Protect the Mission:  Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.

Driving Requirement: Must be a licensed driver with acceptable driving history. Must also complete and pass The Salvation Army Driver Safety Course.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

Equal Employment Opportunity: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.