Details

Posted: 12-Feb-25

Location: Iowa City, Iowa

Type: Full-time

Salary: 16/hour

Categories:

Operations Operations - Ticket Office

Sector:

Collegiate Sports

Required Education:

4 Year Degree The University of Iowa Department of Athletics seeks applications for an TICKET OFFICE INTERN. This is a full-time (at-will and FLSA-non-exempt) position. Fringe benefits are not included. Salary is set at $16.00 an hour. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 205 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy. For more information regarding Athletics, please click here.

Responsibilities: • Supervise student staff • Test all ticket office windows prior to all home events (test printers, computers, ticket stock, all IT equipment) • Assist in day-to-day operations of the ticket office • Responsible for scheduling student staff for game days for all ticketed sports • Assist with any game day events as needed throughout the fall/winter/spring sports. • Handle any customer service issues on game days and over the phone. • Confirm all student batches are closed out correctly and/or handle any discrepancies • Provide manage level support for all phases of the ticket office in the absence of the ticket managers. • Set a good example to all student staff in providing good customer service to all fans • Responsible for updating Microsoft teams in order to keep all student staff informed • Creating Seller Sheets for all ticket staff • Other duties as assigned by ticket manager

Benefits Highlights: The University of Iowa is a Big Ten, nationally ranked research university with 30,000 students located in Iowa City. A vibrant community boasting excellent public schools, safe, comfortable neighborhoods, affordable housing, a highly educated population, and numerous cultural, recreational, and sporting opportunities and events contribute to the Iowa City area frequently appearing high on the best-places-to-live listings. Go to “Working at Iowa” to learn more.

Required qualifications:  

Bachelor’s degree (or international equivalent) in athletic administration, marketing, or related field or equivalent combination of education and experience; Excellent oral and written communication skills; Ability to work constructively and collaboratively in a diverse environment, demonstrating strong interpersonal skills and ability to build trusting relationships; Working knowledge of and ability to:
Utilize basic office support software (word processing, email, presentation software and spreadsheets)  Operate effectively within a highly regulated team environment. Ability to work 40 hours per week which may include evening, weekend, and holiday hours. 

Desired qualifications:

Customer Service Experience Knowledge of Sports Familiarity with Microsoft Teams Ability to use Microsoft Excel Familiarity of Paciolan Ticketing Software

Application Process:  Please send a copy of your cover letter and resume to athl-human-resources@uiowa.edu and reference ‘Ticket Office Intern’ in the email title. 

Applicants must include a resume and cover letter. Applications without both a cover letter and resume will be considered incomplete and ineligible for consideration.  Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.  Successful candidates will be subject to a credential/education verification and criminal background check and be required to self-disclose any conviction history.  Five professional references will be requested at a later step in the recruitment process.  As a part of the University of Iowa’s review of your application and consistent with its policies and practices, the University may access and/or view information about you that is job-related and publicly available on the internet, including but not limited to information on social media sites. The access, viewing and/or use of such information is governed by the University’s Policy on Human Rights, as well as state and federal law. For questions or additional information, please contact athl-human-resources@uiowa.edu. 

Create a Job Alert for Similar Jobs About University of Iowa Department of Intercollegiate Athletics The University of Iowa is a Big Ten, nationally ranked research university with 30,000 students located in Iowa City. A vibrant community boasting excellent public schools, safe, comfortable neighborhoods, affordable housing, a highly educated population, and numerous cultural, recreational and sporting opportunities and events contribute to the Iowa City area frequently appearing high on the best-places-to-live listings. Go to “Working at Iowa” at https://jobs.uiowa.edu/working-at-iowa to learn more. The University of Iowa is an equal opportunity/affirmative action employer. All qualified candidates are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy, disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, associational preferences, or any other classification that deprives the person of consideration as an individual. Connections working at University of Iowa Department of Intercollegiate Athletics More Jobs from This Employer https://ncaamarket.ncaa.org/jobs/21065190/ticket-office-intern Return to Search Results