The opportunity

Delaware North Boston Holdings is hiring a Ticket Operations Manager to join our team at TD Garden in Boston, Massachusetts. As a Ticket Operations Manager, you will be responsible for assisting in the event build, maintenance, and management of ticketing procedures for all events. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.  

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $65,300 - $88,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Manage all box office, Ticketmaster, external promoter, and internal ticketing needs for TD Garden events, ensuring inventory and reporting accuracy Review and adjust ticket classes and pricing in alignment with sales strategies and marketing campaigns, collaborating with key stakeholders Oversee daily box office operations, staffing, and ticket processing to ensure efficiency and compliance with corporate and TD Garden financial practices Provide ongoing training and education for sales reps and box office team members on TM Host, Archtics, account manager mobile technology, and guest service standards Support ticketing innovation by identifying opportunities, implementing updates, optimizing reporting, and promoting best practices across sales and service teams 

More about youBachelor's degree required Minimum of 3 years of experience in ticket operations Detail oriented with a passion for problem solving and cash and payment management, and the ability to handle multiple tasks in a high energy, fast paced environment  Experience with managing staff of part time employees required Must be able to use all Ticketmaster systems including Archtics, TM host, and TM; must have experience with event building within the Ticketmaster platforms 

Shift details

Days
Holidays
Evenings as needed
Weekends

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.