Overview The Highlands is currently seeking new Ticket Scanners to join our team! As a Ticket Scanner, you will be responsible for utilizing handheld RFID scanners to verify lift tickets as well as monitor RFID gate access. You will also answer guest’s questions and provide them information about the slopes as well as the resort as a whole. This is an outdoor full-time or part-time position with flexible scheduling, giving you plenty of time to enjoy the various perks that come with working at the resort. Some Perks of working for The Highlands include: A free Golf Pass and Ski Pass for both you and your family 40% off at the various Boyne Restaurants Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain Free Passes to Avalanche Bay Water Park at Boyne Mountain Discounts on lodging for Friends and Family Team Member Child Care Tuition Reimbursement Seasonal Team Member Health Insurance Team Member Housing available on a first come first serve basis* Service and Loyalty Bonus Program – up to 5% of gross wages per season! Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment Our Core Values: LEAD by Serving At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest. • Long-Term Thinking • Excellence in Execution • Attitude is Everything • Develop Great People Responsibilities The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. Welcome guests to the resort and ski slopes/trails Develop a comprehensive understanding of all Highlands products, services, promotions, and events Cultivating a friendly, fun environment for the experience of a lifetime for guests and fellow team members Utilize barriers and gates to assist in traffic control of skiers/snowboarders in the winter and scenic chairlift users/bikers in the summer Scan all lift tickets and passes to ensure validity and accuracy of the product Identify and solve guest ticket issues while resolving conflict in a timely and respectful manner and providing exceptional customer service. Assist guests with resort-specific questions, announcements and delivery of pertinent information while providing friendly and helpful guest services Promoting, embracing, and adhering to The Highlands at Harbor Springs Mission and Core Values Qualifications Must be at least 16 years old Ability to work outside, on your feet, in all weather conditions for long periods of time Must be able to work weekends and holidays Must be able to fulfill season commitment INSERT SEASON HERE *Single Bed, no pets. If interested, inquire during job interview