Job Description We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience working with a ticketing system, and excellent customer service skills We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements MUST-HAVE SKILLS:  1+ years of experience in a Customer Support/IT Support specialist role o Ability to learn how to do password resets, browser troubleshooting, clear cache for users, clear cookies  Ability to work from home -- reliable internet speed  Strong phone etiquette  Ability to be flexible with shift times -- nights & weekends (MUST BE OPEN TO ONE OF THE TWO SHIFTS) Shift: (highlight which they are open to) Thursday Monday CST 2PM 11PM Saturday - Wed CST 10AM 7PM Saturday - Wed Saturday Tuesday CST Overnight 12AM 11AM null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.