The Tier 1 Help Desk Analyst will work in a fast-paced Call Center environment, providing frontline support to customers. Responsibilities include:Intercepting, documenting, and troubleshooting customer incidents through phone and ticketing systems.Resolving issues or escalating them to appropriate teams when necessary.Communicating effectively with customers to ensure timely updates and resolutions.This position requires working onsite at our Rocket Center facility for at least three days per week, with flexibility for remote work on other days.