Welcome page Returning Candidate? Log back in! Tier 2 IT Support Specialist Job Locations US-GA-Atlanta Requisition ID 2025-131074 Location Gentiva Category Corporate Requisition Post Information* : External Company Name Gentiva Position Type Full-Time Location : City Atlanta Location : State/Province GA Overview

Empower Teams. Elevate Experience. Deliver Seamless Support.

 

We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join our growing Corporate IT

Services team. Reporting to the Senior IT Service Desk Manager, this role plays a vital part in delivering timely and effective technical support to our user community—including direct involvement in new hire onboarding through our Onboarding Command Center (OCC).

 

You’ll be instrumental in troubleshooting technical issues, supporting onboarding activities, and ensuring a smooth and professional IT experience for employees across all business units.

 

 

Key Responsibilities

Serve as Tier 2 support on the corporate service desk, providing technical assistance and troubleshooting for end users

Participate in the Onboarding Command Center (OCC) to deliver a seamless IT onboarding experience for new hires

Provide onboarding guidance and respond to training and access-related questions from candidates and hiring managers

Install and configure hardware and software; troubleshoot VDI, Windows, and networking issues

Resolve incidents and service requests promptly while maintaining high standards of customer service

Document all tickets and resolutions in the ServiceNow system

Escalate complex issues when needed and follow up to ensure resolution and satisfaction

Work collaboratively with vendors and internal teams to ensure access provisioning and technology delivery

Protect sensitive information by adhering to data security and confidentiality standards

About You

Required Skills & Experience

In-depth experience supporting end users in a Windows-based environment, with knowledge of VDI and basic networking

Strong interpersonal, written, and verbal communication skills

Proven ability to work independently and collaboratively in a high-demand support setting

Strong troubleshooting skills with an ability to resolve both technical and user-facing problems

Minimum of 3 to 5 years in an IT support role, preferably in a 3,000+ user environment

Bachelor’s degree in Management Information Systems, Computer Science, or related field preferred

Experience with ServiceNow or other ITSM platforms is a plus

Technical certifications (e.g., A+, Microsoft, Network+) are a plus

Must be highly organized, detail-oriented, and responsive to evolving business needs

Proficiency in Microsoft Office Suite and ability to learn new enterprise systems quickly

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund

 

Additional Full-Time Benefits:

Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)

 

Apply today to be part of a high-impact IT team that supports innovation, growth, and exceptional user experience.

Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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