At Verisk you can build an exciting career with meaningful work as a Level 2 Technical Support professional; create a positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.  

Ability to establish and maintain effective working relationships at all levels  of the  organizationA tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challengesStrong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentationDependable and flexible with work hours, including nights and weekends as requiredMinimum of 3 years of related experience with a bachelor's degree in Computer Science, Engineering, or a related subjectBi-lingual a MUST: French - English3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems3+ years of experience with networking concepts (OSI network layers, TCP/IP)3+ years of experience with Microsoft Windows and Linux operating systems1+ years of experience working with public cloud products and services; AWS or Azure preferredFamiliarity with database platforms such as MSSQL, MySQL, and PostgreSQLFamiliarity with CI/CD tools and methodologies, system programming, and scripting in Python and PowerShell is preferred; a scripting/automation mindset is a mustIntegration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox, and ImpervaSolid customer service skills with experience interfacing with all levels of stakeholdersExperience creating technical documentation using tools including Visio, Word, Excel, and PowerPointMay require up to 10% domestic and international travel

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Working as a Workforce Support L2, Engineer at Verisk means:

Being part of and contributing to a large, dynamic, and innovative communityWorking with cutting-edge technology, and continuously developing new skills and capabilitiesFocusing on our customers, their success, and the desire to serve themBeing responsible and assuming accountability for everything you touch

Purpose of the role:

Provide contact and escalation of all Workforce technology issues reported within Verisk's internal employee baseEnsure all Workforce technology incidents, tasks, and requests are reported and responded to within the established SLA guidelines outlined by the organizationProvide Workforce technology support to diagnose the root cause of incidents and document the requirements to resolve the problems identifiedProvide Workforce technology escalation and properly document the requirements for next-level support

Primary goals to be assured:

Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customersSuccessfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement

Specific responsibilities:

Provide operational support for all environments within your technical group as well as escalation support for junior engineersProactively measure all environments within your technical group for adherence to enterprise standards and best practices and assist with remediation & optimizationLiaise with vendors and other IT personnel for technical design, implementation, and problem-resolutionProvide design guidance and support to business partners to enable optimal usage of selected technologies and solutionsTake action to introduce new technologies through documentation, training, recommendations, or proof of conceptsDevelop and maintain scripts, automated processes, and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention timeParticipate in the management of technical programs and projects through all phases of execution

Success criteria:

Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologiesPositive feedback on the support received from business partnersPositive feedback from team members and leaders of the Verisk community