**ManTech** seeks a motivated, career and customer-oriented **Tier I Support Engineer Nights** to join our team in **Tysons, VA.** The **Tier I Support Engineer** will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. **Responsibilities include but are not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must. + Maintain response and resolution speed as defined by SLOs; + Keep high customer satisfaction scores and follow quality standards in 90% of cases. + Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer + Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers. + Work Shift – this is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need. **Minimum Qualifications:** + Associate degree in computer science or related field with 1+ years of experience in the Information Technology field; an additional 2 years of Information Technology experience might be substituted for a degree + Basic understanding of Networking and Cloud technologies + Working knowledge of Systems: UNIX/Linux or Windows + Working knowledge of any customer service ticketing system + Ability to read runbooks & playbooks & provide meaningful summaries to Customers + Working knowledge of Google Workspace Tools (Doc, sheets and Slides) **Preferred Qualifications** : + Great communication skills (written and verbal) + Experience working with ServiceNow + CCNA or equivalent **Clearance Requirements:** + An active TS/SCI with Polygraph **Physical Requirements:** + Must be able to remain in a stationary position 50% + Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. + Frequently communicates with co-workers, management, and customers. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.