**ManTech** seeks a motivated, career and customer-oriented **Tier II Support Engineer Nights** to join our team in **Tysons, VA** The **Tier II Support Engineer** will be part of a global team that provides 24x7 support to help customers seamlessly operate their on-premises Cloud infrastructure. When customers cannot resolve issues themselves, the Tier II Support Engineer will ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. **Responsibilities include but are not limited to:** + Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on the Cloud Platform products. + Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. + Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud. + Work as part of a team of engineers/consultants that globally ensures 24 hour customer support + This role will be a night shift (10pm-6am) position. Rotating weekends are required. Shift schedules are subject to change based on business needs. **Minimum Qualifications:** + Bachelor’s degree in computer science or related field with 3+ years relevant Information Technology experience; an additional 4 years of Information Technology experience may be substituted for a degree + Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript. + Comprehensive understanding and experience of Networking, Cloud technologies and of Systems: UNIX/Linux or Windows. Including experience configuring and troubleshooting infrastructure. + General knowledge of any customer service ticketing system and Google Workspace Tools (Doc, sheets and Slides) + Ability to read runbooks & playbooks to provide meaningful summaries to Customers **Preferred Qualifications** : + Google Cloud experience + ServiceNow experience + Experience with any of the following IaaS solutions: system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging and/or local and cloud storage. + Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions and/or distributed computing technology. + Understand networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.) + Knowledge of basic web technologies (HTTP, HTML, DNS, etc.) + Excellent customer service and communication skills (verbal and written) **Clearance Requirements:** + An active TS/SCI with Polygraph **Physical Requirements:** + Must be able to remain in a stationary position 50% + Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. + Frequently communicates with co-workers, management, and customers, which may involve delivering presentations ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.