Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in the TII Payments Technology  Testing Team in the Corporate & Investment Bank line of business, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in  troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firmImprove operational stability and availability through participation in problem managementMonitor production environments for anomalies and address issues utilizing standard observability toolsAssist in the escalation and communication of issues and solutions to the business and technology stakeholdersIdentify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructureEffectively manage incidents , taking ownership until closure , providing regular updates and minimizing downtime/ disruption.Support start of day , end of day checks and any intraday checks.Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of  environments for anomalies and address issues utilizing standard observability tools (i.e. Geneos, Dynatrace, Splunk)Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

Required qualifications, capabilities, and skills

Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesKnowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudExposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkAble to triage , debug and troubleshoot complicated distributed application requiring deep knowledge of running SQL queries , investigating log files using Unix command prompt. Experience working in a relational database environment (e.g. SYBASE, ORACLE, DB2). Oracle, SQL, Unix (commands, scripting ). ITIL Process knowledge.Able to take application support ownership of 7+ distributed applications. Working experience in one or more general purpose programming languages (Java, Python, Bash).Proficiency in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Geneos, Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.Hands on experience working in K8s environment with expertise in running K8s command. Practical cloud native experience

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scripting