Joining Beacon Building Products as a Tile Coordinator means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future. Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference. What you will earn: Competitive Pay: We make sure that your hard work is recognized.   Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.  Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually.  401(k) Match: Ensure a secure future with fairmatching of your retirement contributions.  Paid Leave: Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests.   Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications.   What you will do: Respond promptly to customer (roofers) requests via phone and email, addressing inquiries regarding price quotes, product availability, orders, vendor returns, billing issues, product details, order modifications, and cancellations Resolve customer complaints and concerns efficiently and professionally Process purchase orders using internal and external systems Build and maintain strong relationships with tile manufacturers and customers through phone and in-person meetings Coordinate order deliveries and loading with vendors and third-party loaders Communicate customer issues and requirements to the Outside Sales team Generate price quotes promptly and accurately Ensure compliance with customer financial service policies Maintain accurate and up-to-date open order files in the computer system; oversee each order from initiation to completion, ensuring timely billing and collaborating with the Accounts Payable Department when needed Adhere to pricing guidelines set by the Tile Department Manager Regularly update customer price lists based on vendor price adjustments Review all orders to anticipate additional customer needs Provide seamless support to colleagues during their absence, keeping the team’s goals in mind Collaborate with branches as necessary Perform other tasks as assigned by the Tile Department Manager What you will bring: Previous customer service experience; building products industry experience preferred Strong attention to detail and ability to work effectively in a team Knowledge of building materials is a plus Ability to communicate clearly and professionally via email with customers to ensure full understanding of order processes Spanish bilingual proficiency preferred Ability to quickly learn and retain a wide range of product knowledge Experience in multitasking with excellent organizational abilities to manage multiple projects and deadlines simultaneously Adherence to standardized communication guidelines set by the Manager to maintain consistency and set customer expectations Exceptional time management skills and ability to prioritize tasks effectively Microsoft Excel proficiency preferred