Tim Hortons Assistant Manager - BD West Job Details Job Location Tim Hortons 4113 Bears Den West - HOGANSBURG, NY Position Type Full Time Salary Range $18.00 - $18.50 Job Shift Any Job Category Franchise Description JOB SUMMARY As the Assistant Manager, you are officially employed by TLA Hospitality LLC. Which is managed exclusively by Tarbell Management Group, LLC. You will conduct business according to the details of your job description and the employee manual, making the customer our # 1 priority. As a member of the TLA-Hospitality LLC team you will be required to live and breathe our mission to deliver excellence in the Markets we serve. Organizational mandates + The Assistant Manger is to work in conjunction with the Operations Manager and when the Operations Manager is absent; the Assistant manager will ensure all areas of the daily operations are completed. + The Assistant Manager is responsible in assisting the Operations Manager for the hours of operation of the Café & Bake Shop and will ensure its success measures are met. + The Assistant Manager is responsible to lead by example, demonstrate and reinforce with the associates that the customer is top priority and must have the team project a positive customer experience by smiling, maintain eye contact and have a sincere thank you to the customer. + The Assistant Manager is responsible to ensure the team and the operations is adhering to the high Tim Horton’s, and TMG standards, measured through the Steritech Report, Daily Inspection Logs and is maintained throughout all day parts. + The Assistant Manager is responsible for ensuring the care, repair and maintenance of all equipment used in the operations. + The Assistant Manager is responsible for driving and generating sales through external sources and through normal patronage of customers daily. + The Assistant Manager is responsible for following the budgeted productivity standards set in the annual budget for food costs, paper costs and labor costs. + The Assistant Manager is expected and responsible for listening, leading and developing their team members to success and holding their team members accountable on our standards and deliverables. + The Assistant Manager is responsible for setting daily goals for the team to constantly improve on our accuracy, speed of service, hospitality, upselling and operational standards. + The Assistant Manager is responsible to maintain proper inventory levels based on sales and yield of products. + The Assistant Manager is responsible for ensuring that all team members follow safety guidelines and procedures and promotes a safe working environment. + The Assistant Manager is responsible for understanding and navigating through the POS, Back Office System and Accounting System that is provided for you at Tim Horton’s, and TMG + The Assistant Manager is responsible for achieving Serv-Safe Certification and ensure the appropriate team members are certified and follow the food safety guidelines. + The Assistant Manager is responsible for actively recruiting customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members Postural & Physical Demand Requirements + Frequent reaching above waist, chest and shoulder level as well as below waist level + Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger controls etc.) + Continuous standing on tiled surfaces for all tasks + Frequent hip flexion while walking for all tasks + Frequent lifting of boxes of supplies / Products weighing from <5 – 50 lbs. vertically from floor to knuckle height + Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height + Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens) This job description in no way states or implies that these are the only duties to be performed by this employee. He or She will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. SUCCESS FACTORS: We will know the Assistant Manager is successful when: + The location achieves a 90% or better on the guest surveys (Customer satisfaction goal) + Labor productivity goals by budget are achieved for the fiscal year. + We meet or exceed our budgeted average ticket and volume goals + We meet or exceed an average Steritech score of 85 for the calendar year. + We meet or beat the benchmark goal for speed of service with Tim Horton’s. + We achieve our associate engagement score + All Computer based training (TAPP and My PTS) has been completed 100% in a timely fashion Qualifications Qualifications + Minimum of 12 months previous food service supervisory role experience + Thorough knowledge of Tim Hortons products and procedures + Current certification in approved food safety training (Advanced Food Safety Test or Serve Safe) + Reliability and ability to work flexible hours + Strong interpersonal skills (motivating, delegation, conflict management, respect for others, listening) + Ability to adhere to policies/procedures/standards (written and oral) + Able to operate effectively as part of a team in a fast-paced environment + Ability to make correct change (basic mathematical skills) + Strong problem-solving, organization and time management skills + Action and results orientated + Excellent communication skills (written, verbal, composure) + Possess valid Driver’s License and car insurance + Must be at least 18 years of age Other + This position is typically scheduled for a workweek of 40 to 45 hours per week + Must be available to respond to operational issues on a 24-hour per day basis + Due to responsibilities for bank deposits, product shortages, etc., must have reliable transportation + Must possess valid Driver’s License and car insurance + Must be able to obtain Serve Safe Certification + Must lead by example by following Tim Horton’s and TMG Policies. As an Assistant Manager you are a role model for the team. CONCLUSION This job description will give you a guideline to use to help ensure your success in your position. Tim Horton’s, and TMG are committed to ensuring customer and employee satisfaction. Considering your customers’ or Tim Horton’s, or TMG’s needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.