Tim Hortons Shift Supervisor - BD West FT Job Details Job Location Tim Hortons 4113 Bears Den West - HOGANSBURG, NY Position Type Full Time Salary Range $17.00 - $17.75 Job Shift Any Job Category Franchise Description Position: Shift Supervisor Department: Tim Hortons Location: Tim Hortons 4113 Status: Full-Time/ Part-Time Reports to: Manager of Tim Hortons COMPANY OVERVIEW Tim Hortons is a globally recognized coffee and fast-food restaurant chain, with a deep commitment to exceptional service and community engagement. Operating in diverse regions, we pride ourselves on fostering a welcoming and efficient environment for customers and employees alike. Tim Hortons offers competitive wages, flexible hours, and benefits, including health insurance options, paid time off, and opportunities for advancement. JOB SUMMARY As aShift Supervisorat Tim Hortons, you will lead by example, ensuring exceptional customer service and efficient store operations during your shift. You’ll handle a variety of responsibilities, including overseeing the crew, preparing products, ensuring food safety, maintaining cleanliness, and supporting management with daily reports. This dynamic role requires you to be flexible, engaging, and committed to upholding Tim Hortons’ high standards. KEY RESPONSIBILITIES Customer Service (30%) + Lead the team by providing an exceptional customer service experience, always being friendly, approachable, and helpful. + Greet customers with a smile, maintain a positive tone, and assist in resolving any concerns promptly. + Manage the front counter and drive-thru, ensuring cleanliness and stock availability during peak hours. Operations & Food Preparation (40%) + Supervise product preparation, ensuring it meets Tim Hortons’ quality standards for taste, presentation, and safety. + Maintain cleanliness and organization in the front and back of the house, following health and safety guidelines. + Assist in receiving deliveries and managing stock, verifying temperature and product quality. Team Leadership (20%) + Guide and mentor crew members, promoting a positive work environment and effective teamwork. + Ensure that the shift runs smoothly, delegating tasks, managing schedules, and ensuring each crew member performs their role efficiently. + Handle employee performance issues when necessary, following company policies. Cash Handling & Reports (10%) + Oversee cash transactions, ensuring the till balances accurately and that proper cash-handling procedures are followed. + Complete end-of-day reports, including daily cash sheets, deposits, and any necessary inventory documentation. REQUIRED SKILLS & EXPERIENCES + High school diploma or equivalent. + Previous experience in a supervisory or customer service role, preferably in the foodservice industry. + Strong communication and interpersonal skills. + Ability to work efficiently under pressure and manage a fast-paced environment. PHYSICAL REQUIREMENTS + Sitting and Standing : Frequent standing during service hours, occasional sitting during breaks or for administrative tasks. + Lifting and Carrying : Ability to lift up to 50 lbs and assist with store stock and deliveries. + Manual Dexterity : Required for handling food items, equipment, and cash register operations. + Mobility : Frequent movement around the store to supervise staff, assist customers, and ensure cleanliness. PREFERRED QUALIFICATIONS + Experience in the foodservice or retail industry, with a focus on customer service. + ServeSafe Certification or equivalent food safety training is a plus. SUCCESS IN THIS ROLE Success as aShift Supervisorat Tim Hortons will be demonstrated through: + Customer Satisfaction : Achieving high guest satisfaction scores, maintaining a welcoming and positive atmosphere. + Efficiency & Operations : Completing daily tasks in a timely and organized manner, ensuring food quality and stock levels are maintained. + Team Leadership : Fostering teamwork, motivation, and continuous improvement among crew members. + Adherence to Standards : Consistently following Tim Hortons’ operational, safety, and customer service standards. DISCLAIMER This job description is intended to outline the key responsibilities and qualifications required for the Shift Supervisor role. However, it is not an exhaustive list of all duties and responsibilities that may be assigned. Management reserves the right to modify or amend job duties as needed to meet the company’s operational needs.