About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ  The Transdev IT Business Solutions Team is a diverse cross-functional team of IT, Transit Operations, and Administrative Support professionals.  The team designs, develops, assists in implementation, supports and optimizes the commercial and proprietary business technology solutions at Transdev.  Focused on innovation and customer service, IT Business Solutions staff support the platforms and users that drive continued improvement in Transdev’s operations. About the Role: This position will report to the Manager of Technology Services, will be fully remote providing on-site training and support with 75% travel.  The position will play a vital role in supporting the Transdev Timekeeping solution along with the other software packages that IT Business Solutions supports.  This position requires strong technical skills, good communication, attention to detail, strong problem solving, curiosity and coachability. The salary range for this role is $70,000-$80,000 annually.Benefits may vary depending on location policy. The below represents the standard Corporate Policy. -Vacation: minimum of two (2) weeks-Sick days: 5 days-Holidays: 12 days; 8 standard and 4 floating -Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.  Key Responsibilities:Provide onsite training and remote support to implement Transdev Operational systems including VDS, Mobi-Services, Time Keeping Portal, Vision, and other operational systems at Transdev locations. Work with the Applications Implementation Leads to ensure that the systems are functioning for the location within standard operating parameters and requirements. Provide onsite support and training for contract startups and shutdowns.Set up new accounts as necessary for new users in all platforms.Assist in the development and review of training materials, guides, checklists, and other documentation as needed. Review and test software systems, payroll rules as needed and requested. Work closely with the locations and project managers to identify areas for opportunity and improvement.  Provide training and support for the sites can drive continuous incremental improvement. Provide training and support for locations that have deficiencies and deviations from best practices or Standard Operating Procedures.Perform other related duties and responsibilities as required.Education Required:High School Diploma or equivalentExperience Required:Minimum three years of experience in Customer Service or Training with payroll and analysis.Minimum three years of problem-solving working with a software package related to timekeeping and payrollExperience with ADP or similar payroll system.Ability to manage confidential and sensitive information with appropriate discretion and judgement.Must be self-motivated with the ability to work independently with limited direction.Ability to work in a demanding environment with competing demands and timelines.Ability to effectively coordinate and manage system-wide software upgrades, deployments and interfacesExcellent oral and written communication skills, organization and interpersonal skills essential.  Must have the ability to prioritize and deal with time pressures and daily system problems.Must have the ability to prioritize projects and deal with time pressures.Proficient knowledge and skill required with Windows operating system and MS Office programs.  Ability to use and master specialty transit-related software applications.Experience Preferred:Previous experience with Transdev, VDS, Mobi Services, TKP, Power BI, and Vision are highly valued but not required.Written and verbal fluency in both Spanish and English is preferred.Office Location and Travel:Remote Office position; travel requirement outside of immediate area up to 75%Must be able to work shifts or flexible work schedules as needed including evenings, weekends, and holidaysPre-Employment Requirements:Drug testing and background checkTesting related to job requirementsPhysical Requirements:Ability to travel independently to client sites Work flexible work shifts including sometimes nights, weekends, holidays, etc.  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:  Please Click Here for CA Employee Privacy Policy.