Title: Ford Service Reservations Market Area Manager
Location: Las Vegas, NV (West Region), US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Ford Service Reservation+ is an online service reservation software tool built and maintained by the Ford Motor Company to enhance the customer’s experience.
As a FSR+ Market Area Manager at MSX, you will work collectively with the FSR+ Program Manager and your assigned field team to oversee the implementation, growth, and optimization of the software tool in your designated market areas.
Job Overview
The FSR+ Market Area Manager is a combination of strategic management, along with hands-on enactment to ensure that Ford dealerships and customers in your market area are leveraging FSR+ to meet their unique business needs. You will oversee all aspects of software installation and implementation, partner with various Ford teams to gain alignment, and build strong relationships both internally (MSX & Ford) and externally (dealership personnel). The FSR+ Market Area Manager is a true people leader who develops their team and creates an collaborative culture.
What you’ll do…
Lead the onboarding and continuous training of your field team to establish a standard regarding knowledge and processes This will include efficiently leading your field team to manage their assigned dealer base (region/territory) in both travel and dealer engagement Monitor usage and performance of dealerships in your market area to help create and implement action plans to drive Ford’s KPIs Gather feedback from dealerships and deliver to the Ford Fields Ops team to improve the customer experience and address on-going issues Communicate with internal teams (Product, Production Support, and Field Ops) to secure alignment with the FSR+ business objectives and strategy Build and maintain strong relationships with dealership management and personnel to ensure clear communication regarding the usage of the online service reservation tool Collaborate with the Ford CX region teams to target dealers and continue to raise awareness and adoption of FSR+You’ll have…
Permanent residence within your territory A reliable vehicle Ability to travel up to 50% Travel can include flights and overnight travel In-depth knowledge of Dealership Operations Experience analyzing data and building action plans Organized and progressive mindset Comfortable leading your team in a fast-paced, autonomous workspace Teaching mindset, always asking “how can we make this better” 2+ years of Customer Experience 2+ years of Territory Management Previous experience leading a team
Even better, you may have…
College degree or currently working towards a degree Comfortable with technology People leader mindset to continuously grow your team and build a cohesive culture Utilizing dealership knowledge to enhance your team’s aptitude and strategic thinking
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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