**Working Title: Title and Registration Supervisor** **Job Class: State Program Administrator, Supervisor** **Agency: MN Department of Natural Resources** + **Job ID** : 83182 + **Location** : St. Paul + **Telework Eligible** : No + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/16/2025 + **Closing Date** : 02/05/2025 + **Hiring Agency/Seniority Unit** : Department of Natural Resources + **Division/Unit** : Fish & Wildlife License Center / F&W License Reg/Title + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $26.84 - $38.96 / hourly; $56,041 - $81,348 / annually + **Job Class Option** : Licensing + **Classified Status** : Classified + **Bargaining Unit/Union** : 216 - Middle Management Association / MMA + **FLSA Status** : Exempt - Executive + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The DNR is seeking to hire one (1) full time Title and Registration Supervisor at our central office location, in Saint Paul, MN. This position directs and administers the daily functions of the statewide title and registration portion of the Electronic Licensing System (ELS). Oversees customer service to 175 deputy registrars within the state of Minnesota and assists in oversight and communication expectations relating to public inquiries. The incumbent will exercise supervisory authority consistent with bargaining units, design and implement operating policies, procedures, reporting, training, and schedules to serve business needs. The incumbent will work directly with the program director(s) in management duties. Responsibilities include but are not limited to: + Exercise supervisory authority so that applicable labor agreements and plans are equitably administered, and employees effectively perform assigned job duties to achieve the annual objectives of the division. + Assign job duties, train, and direct employees in the execution of job responsibilities to achieve annual work plan objectives. + Prepare written correspondence to customers regarding registration and title issues, providing technical information on procedures and laws/rules. + Direct/plan program operations of recreational vehicle registrations and titles section of the license center. + Monitor the automatic cash withdrawal (ACH) from deputy registrars for title and registration fees and assist staff in resolution of any discrepancies. + Perform a variety of duties related to special projects both internally and externally and serve in a leadership role in the DNR. **Minimum Qualifications** + Two (2) years of experience working in a call center providing customer service practices and principles sufficient to identify each customer's needs, meet quality standard for services, and evaluate customer satisfaction. + A bachelor's degree in business administration, or a closely related field may substitute for one (1) year of experience. + Supervisory or leadwork experience demonstrating the ability to direct work, manage conflict, hold employees accountable, support growth development, and train and motivate staff to perform jobs effectively + Knowledge of qualitative and quantitative analysis sufficient to evaluate program results and to critique the analytical methods and results of other program professionals. + Knowledge of budgeting and legislative processes sufficient to consolidate multiple program activities and propose legislative initiatives to meet current and future program needs. + Knowledge of project planning and operations sufficient to organize projects with others, establish goals and timetables, clarify mutual expectations, and evaluate results. + Human relations skills sufficient to build networks of colleagues throughout the public sector and to effectively persuade clients and other governmental officials by understanding complex and oftentimes, competing relationships and political agendas. + Communication skills sufficient to communicate with technical audiences and local constituents (e.g., professional fisheries organizations, organized angling groups, legislative committees, etc.). + Ability to comprehend manuals, laws, rules, and regulations sufficient to develop program reporting systems, informational materials, and procedures. + Ability to write reports, manuals, procedures, rules and correspondence sufficient to describe, promote and justify current and future program initiatives, outcomes, laws, rules, regulations, and procedures. + Ability to create a respect- and safety-focused culture that empowers staff to carry out the department’s mission and fosters an environment of positive accountability for performance. + Ability to adapt to continuous organizational, program, law, rule, regulation, and procedural changes sufficient to work constructively under pressure and cope with ambiguity and setbacks. **Preferred Qualifications** + A bachelor's degree in business administration, or a closely related field. + Experience, education, or training that incorporates coaching and conflict resolution skills to effectively discipline, train, and educate others. + Knowledge of game and fish licensing and/or recreation vehicle registration laws, policies, and procedures. + Knowledge of statutes and policies governing state of Minnesota fiscal management related to natural resource activities in Minnesota. **Additional Requirements** No driving duties are required. Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components: • Criminal History Check • Education Verification • Employment Reference / Records Check • License / Certification Verification AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.