Dealership:L0397 Driveway Home Office

Driveway

The T&R QC is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

The Title and Registration QC reports to the Title and Registration QC Supervisor.

Responsibilities

Review consumer title and registration documents and verify accuracyPrint, prepare, audit, and upload required paperwork to complete vehicle purchasesBe comfortable working directly with customers when needed to resolve registration/title issuesCommunicate effectively with customers through chat, phone, and CRM/emailAnswer Customer questions regarding the Purchase paperworkReceive return documents and verify transaction accuracy and completion (trade-in, payoffs)Scan deal jacket to initiate vehicle payoffWork leads as assigned in AirtableFollow-up with T2 agent on any issues that need correction prior to purchaseDocument all processes in VinSolutions and Airtable to ensure quality trackingIdentify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issuesAdditional work and tasks as needed

Skills and Qualifications

Strong attention to detailExcellent communication skillsTime managementActive listening skillsCritical thinkingIncreased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
 

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.