The Title Resolution Specialist is responsible for securing all necessary documents for vehicle title ownership transfer outside the standard process. This includes, but is not limited to title problem files and aging inventory. Tasks include investigating title delay by obtaining transferable documents, identifying solutions, and administering appropriate processes, resulting in compliant sale documents. Communication with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service are also required. Compliance with state and/or buyer requirements is essential.

1-2 years State/National title processing experience 2-3 Years Previous knowledge in title and salvage title requirements Maintaining customer databases Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint Typical Field Office Environment Researches missing and/or incorrect title paperwork and determine proper resolve in a timely manner. Provides a variety of customer support services through the mail, email, telephone and direct personal contact. Reviews and enters in title work for all customers. Completes assigned specialized inventory reduction tasks for customers and provides regular updates to sales and account management. Working with title center leadership to identify areas of opportunity and process improvement. Communicates with customers via email or verbally to handle title issues daily and prepares bi-weekly inventory analysis for providers and management. Completes application to transfer title ownership. Record information from titles received from the state into the IAA operating system. Stays current with title/salvage laws in multiple states. Responds to customer questions, complaints and requests. Resolves problems encountered in the effort to transfer title ownership. Performs word processing assignments, filing and related clerical duties. Follows well-established procedures and under close direction of supervisor. Assists with other office functions as needed. Immediately reports all violations of company policy to a supervisor or manager. Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures. Ability to research and prioritize projects Will be required to send out daily correspondence by FedEx or USPS Perform other duties as assigned