Job Title: Title Service SpecialistJob Description We are seeking a dedicated Title Service Specialist to join our team in the salvage industry. The successful candidate will be responsible for managing title paperwork for vehicles involved in accidents, ensuring accurate processing and compliance with state and company regulations. This role involves verifying titles, processing salvage titles, and handling customer inquiries via email and phone. Responsibilities + Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner. + Provide a variety of customer support services through mail, email, telephone, and direct personal contact. + Review and enter title work for all customers. + Communicate with customers via email or verbally to handle title issues daily. + Complete applications to transfer title ownership. + Enter information from titles received from the state into the operating system. + Stay current with title/salvage laws in multiple states. + Respond to customer questions, complaints, and requests. + Resolve problems encountered in the effort to transfer title ownership. + Perform word processing assignments, filing, and related clerical duties. + Follow well-established procedures under the close direction of a supervisor. + Assist with other office functions as needed. + Immediately report all violations of company policy to a supervisor or manager. + Protect and preserve confidential, personal customer information received and adhere to state and company records retention policies and procedures. Essential Skills + 1-2 years of professional administrative experience. + Proven experience working in a fast-paced, deadline-driven environment performing monotonous work. + Strong preference for title industry experience. + Ability to work as part of a team and individually. + Ability to learn quickly and retain information. + Professional written and verbal communication skills. Additional Skills & Qualifications + 1-2 years of state/national title processing experience. + Previous knowledge in title and salvage title requirements. + Experience maintaining customer databases. Work Environment This position is based in an office environment with very little foot traffic and limited phone work. The role is highly clerical, with extensive documentation and processing responsibilities. The ideal candidate will be comfortable working at their desk with minimal interpersonal interaction. The standard schedule for the service center is 7:30 AM to 5:00 PM, with new employees typically starting on an 8:30 AM to 5:00 PM schedule. Benefits include 401(k) contributions, vacation, sick time, and medical/dental/vision insurance. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.