Job Title: Title SpecialistJob Description We are seeking a detail-oriented and dedicated Title Specialist to join our team. The Title Specialist is responsible for the accurate processing of automotive titles for lending partners, reviewing and auditing loan and title documents, and providing outstanding customer service. This role requires a deep understanding of state-specific title laws and the ability to recognize potential fraud. Responsibilities + Accurately process automotive titles for lending partners. + Review and audit loan and title documents to ensure accuracy and compliance. + Provide excellent customer service on outbound and inbound calls, including responding to voicemails, emails, and text messages to obtain missing documentation. + Learn, know, and navigate state-specific title laws and requirements for perfecting liens. + Create detailed documentation on the system used and create records as needed and directed by policy and procedure. + Recognize potential fraud or 'red flags' when reviewing accounts and escalate situations when necessary with customers and the vendor network. Essential Skills + Proficient in MS Office products (Outlook, Word, Excel, PowerPoint). + Minimum of a high school diploma or equivalent. + 1+ years of experience working specifically with automobile loan and/or titles processing. + Experience working in a fast-paced environment with high attention to detail. + Strong verbal and written communication skills, and effective listening skills. + Ability to comprehend, retain, and implement required policies, procedures, and tools/systems used. Additional Skills & Qualifications + Experience processing titles directly (not just sending/gathering documents for a Titles Department or submitting files to a third-party vendor). + Ability to explain how to process a title in Indiana and other states across the country. Work Environment The position is 100% onsite with no remote work available due to the confidential nature of the documents. The office environment includes open cubicles with dual monitors, cabinet/filling space, and room for personal items. The office has recently moved to a new space due to growth, featuring numerous conference rooms, a large training area, and two kitchenettes (lunch/break rooms). The shift can start between 7:30 and 8:30 am as long as an eight-hour shift is completed. The company offers benefits, PTO, 14 holiday days, pet insurance, and health, dental, and vision coverage. The company prides itself on a fun yet professional culture, with opportunities for career advancement. Pay and Benefits The pay range for this position is $18.00 - $20.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position will be accepting applications until Jan 24, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.